Ops Supervisor - Station

Federal Express Corporation•Pittsburgh, PA

9d•Onsite

About The Position

This frontline supervisor position supports FedEx's Safety Above All Culture and manages specific day-to-day operations and assigned staff. The Operations Supervisor ensures safe and efficient package sortation through the management of Package Handlers. The role may also manage administrative employees and functions, ensuring administrative processes comply with FedEx policies and procedures and governmental regulations. The position works 30 hours, Sunday through Thursday, from 3:00 a.m. to 9:00 a.m. The desired location is Pittsburgh, Pennsylvania. Employees are required to work at the FedEx location five days a week.

Requirements

High school diploma or GED required.
At least six months of experience as a FedEx package handler, in a fast-paced environment such as retail, hospitality, a fulfillment center, warehouse, dock, or stock room/stock functions, in the military with honorable discharge, or in a supervisory role.
Ability to inspire a shared vision and empower and motivate a team.
Demonstrated ability to build professional rapport, lead a team effectively, and positively influence diverse groups.
Ability to apply sound business judgment to establish and accomplish goals.
Verbal and written communication skills for communicating with varied audience levels and group sizes.
Ability to provide employees with instruction on processes and practices.
Ability to read, interpret, and draw conclusions from numerical data and written information.
Software skills, including use of Microsoft Office and web-based applications.
Ability to maintain working knowledge of relevant technology-based projects, devices, and computer applications.
Ability to mentor, coach, and serve as a knowledge resource to other employees.
May need to lift and carry up to 50 pounds.
May work in hot or cold temperatures and in environments with loud noise and fumes.
Minimal travel required.

Nice To Haves

Bachelor's degree preferred.
Certification program, an associate degree in a related area, or at least two years of college courses toward a degree may be considered in lieu of experience.

Responsibilities

Champion FedEx's Safety Above All Culture and support related initiatives.
Manage employees through hiring, termination, coaching, training, recognition and rewards, performance evaluation and management, discipline, addressing employee concerns, and monitoring staff productivity.
Plan, organize, staff, direct, and control specific day-to-day operations.
Assign and manage employees to ensure safe and efficient package sortation, minimize operational costs, and maximize operational quality.
Manage the movement, tracking, and administration of trailers in conjunction with the linehaul department as applicable.
Analyze operational performance through observation, report interpretation, and collaboration; identify improvement opportunities and execute action plans to achieve results.
Lead daily employee and/or planning meetings to communicate operational updates and daily goals, including speaking to small and large audiences.
Participate in developing and administer employee relations strategies while maintaining confidentiality.
Participate in developing and administer company safety strategies and programs.
Investigate, resolve, or escalate customer service issues as appropriate.
Train new employees on job duties, performance expectations, FedEx Ground policies and procedures, and applicable training requirements, including quality assurance, SWAK, hazardous materials, VEDR coaching, and dock safety.
Mentor and develop critical skill sets for new or less-experienced Operations Supervisors.
Adapt to changing business needs with flexibility and urgency while leading and engaging employees positively and professionally.
Perform other duties as assigned.