Medical Assistant - Ophthalmology - Willing to Train!

Shoreline Vision•Muskegon, MI

5h•Onsite

About The Position

An Ophthalmic Technician supports an Ophthalmologist in providing excellent patient care by performing initial testing and preparing patients for examinations. The role includes greeting and assisting patients, gathering and documenting medical information, conducting eye assessments and diagnostic tests, and supporting physicians during visits and minor procedures. The position may require travel among offices in the Muskegon area, with the farthest location in Fremont approximately 35–45 minutes away. The employer is willing to train; current ophthalmic certification is preferred but not required. This is a full-time role. Offices are open Monday through Friday from 7:45 a.m. to 7:00 p.m. and Saturday from 7:45 a.m. to 1:00 p.m., typically requiring work on two Saturdays per month. Employees are not scheduled for all office hours but must be available for any shift within those hours and may occasionally need to work earlier or later. The role also requires a commitment to work over 40 hours when business needs require it.

Requirements

High school diploma or GED.
One year of related experience and/or training, or an equivalent combination of education and experience.
Excellent patient-care skills and an energetic, empathetic approach to patients.
Ability to comply with HIPAA confidentiality standards when communicating patient information.
Communication skills and the ability to coordinate and cooperate courteously and professionally with employees at all levels.
Organizational skills focused on tracking patient care and improving patient flow.
Desire to gain industry knowledge and training.
Initiative in accomplishing practice goals and ability to grow, adapt, and accept change.
Team-oriented, patient-focused approach that contributes to a positive work environment.
Commitment to work over 40 hours when needed to meet business needs and ability to work weekends when applicable.
Reliable transportation allowing travel to multiple work locations with minimal notice.
Proficiency in Microsoft Excel, Word, PowerPoint, and Outlook.
Experience using Electronic Medical Records (EMR) systems, computer proficiency, and ability to learn new applications quickly.
Ability to meet the role’s physical requirements, including frequent walking, sitting, and standing; regular bending, stooping, and reaching; lifting, carrying, pushing, and pulling items up to 25 pounds; fine motor skills and full use of hands; visual and auditory acuity; and occasional driving or climbing.

Nice To Haves

Current Certified Ophthalmic Assistant (COA) or Certified Ophthalmic Technician (COT) certification.

Responsibilities

Provide exceptional customer service to patients in person and by phone; greet patients promptly and professionally and thank them when they leave.
Anticipate physician needs and help maintain clinic flow, with attention to patients’ and physicians’ time and schedules.
Follow company policies and procedures, including HIPAA requirements.
Interview patients to verify information, record medical history and current medications, and confirm the purpose of their visit.
Enter patient information and visit data in the Electronic Medical Record (EMR).
Assess eye condition by observing pupils, muscles, visual acuity, and extraocular movements.
Perform dilation, refraction, pressure measurements, and diagnostic tests, including visual fields, OCT, GDX, IOL master, auto refraction, and topography.
Apply working knowledge of eye anatomy, diseases, symptoms, and ocular medications.
Document medical visits and procedures accurately and thoroughly as the physician performs them.
Prepare patients for treatments and minor procedures and measure and record vital signs as required.
Open and close examination rooms as needed.
Clean and stock examination, treatment, laser, and other assigned rooms, and keep drug counts up to date.
Perform general office duties and cleaning as assigned by the manager.
Travel to other offices in the Muskegon area as needed.
Work weekends when applicable and work over 40 hours as needed to meet business needs.