Ophthalmic Technician - Willing to Train!

Cavanaugh Eye Center•Overland Park, KS

28d•Onsite

About The Position

Cavanaugh Eye Center is hiring an Ophthalmic Technician to support ophthalmologists in providing patient care. The role prepares patients for examinations by conducting preliminary testing, recording relevant information in the electronic medical record, and assisting with patient flow. The employer is willing to train candidates who are interested in learning and growing in the field. The technician provides courteous, professional service to patients, verifies medical and vision insurance, communicates with patients and staff, and responds to inquiries by phone, email, and in person. The role also includes general office duties and cleaning assigned by a manager. Work hours vary within the offices’ operating hours of Monday through Thursday, 7:30 a.m. to 6:00 p.m., and Friday, 7:30 a.m. to 3:00 p.m. Some work slightly before or after those hours may be needed, and the position requires a commitment to work over 40 hours when business needs require it.

Requirements

High school diploma or GED.
Favorable result on a background check.
Basic computer skills and proficiency in Microsoft Excel, Word, PowerPoint, and Outlook.
Strong customer service skills.
At least one year of related experience and/or training, or an equivalent combination of education and experience.
Desire to gain industry knowledge and training.
Initiative in accomplishing practice goals and ability to grow, adapt, and accept change.
Ability to foster a positive, team-oriented, patient-focused work environment and interact courteously and professionally with employees at all levels.
Commitment to work over 40 hours to meet business needs.
Reliable transportation that allows travel to multiple work locations with minimal notice.
Ability to meet the role’s physical demands, including lifting, carrying, pushing, and pulling items up to 25 pounds; frequent walking, sitting, and standing; bending, stooping, and reaching; and the required visual and auditory acuity and fine motor skills.

Nice To Haves

Current Certified Ophthalmic Assistant (COA) or Certified Ophthalmic Technician (COT) certification is preferred but not required.
Knowledge of eye anatomy, diseases, symptoms, and ocular medications.

Responsibilities

Facilitate patient flow and assist the doctor with preliminary testing.
Verify patients’ medical and vision insurance.
Communicate effectively with patients, doctors, and managers.
Answer inquiries by phone, email, and in person.
Provide exceptional customer service, greet patients promptly, and thank them when they leave.
Respect patients’ time and the doctor’s schedule by working with urgency.
Follow company policies and procedures, including HIPAA requirements.
Interview patients to verify information, record medical history and current medications, and confirm the purpose of the visit.
Enter patient data in the electronic medical record (EMR).
Assess eye conditions by observing pupils, muscles, visual acuity, and extraocular movements.
Perform dilation, refraction, pressure testing, and diagnostic tests including visual fields, OCT, GDX, IOL master, autorefractor, and topography.
Complete general office duties and cleaning as assigned by the manager.