Triage Specialist - In-office, no weekends! Certified Ophthalmic Assistant preferred
About The Position
Virginia Eye Consultants is hiring an Ophthalmic Technician for a Triage Specialist role in Norfolk, Virginia. The position manages patient and staff calls, prioritizes requests according to severity and need, and coordinates appropriate responses with doctors and clinic staff. It also provides patient guidance, schedules appointments, processes pharmacy requests, follows up on outside lab work, and maintains related patient records and logs. The role is based in a normal office environment during normal business hours, with possible travel to other CVP locations. Starting pay is $19–$24 per hour, depending on experience.
Requirements
- High school graduation and computer experience.
- At least one year of ophthalmic or optometric medical office experience using computer, telephone, and customer service skills.
- Must receive or maintain OSC or higher licensure.
- Ability to perform the essential duties satisfactorily, with or without reasonable accommodation.
- Working knowledge of Word, Excel, and Access.
- For work-related travel, dependable transportation and a driving record that meets company liability carrier standards.
Nice To Haves
- Certified Ophthalmic Assistant preferred.
- Extensive ophthalmic or optometric experience preferred.
Responsibilities
- Receive calls not handled by the patient intake department, determine an appropriate response, consult directly with a doctor when needed, carry out the plan, and document activity in the patient record.
- Notify patients when appointments need to be rescheduled and promptly return all patient voicemails in the triage mailbox.
- Provide information and directions to patients and serve as an information desk and patient guidance resource.
- Schedule return appointments.
- Monitor the NextGen task basket daily.
- Process pharmacy requests using e-Rx, obtain authorizations, distribute sample drops, and document appropriately in patient records.
- Fax or electronically send items to pharmacies or physicians’ offices as requested.
- Follow up on outside lab work, document received reports, present reports to doctors, and contact patients as directed by doctors.
- Manage doctor-to-doctor and doctor-to-patient calls.
- Monitor schedules for cancellations and changes requested by doctors, and follow up to reschedule patients.
- Maintain the sample drug log in compliance with Ohio State Pharmacy Board requirements.
- Demonstrate quality patient service, professionalism, dependability, initiative, flexibility, and adherence to attendance expectations and policies.
- Perform other duties as assigned.
Benefits
- Full benefits package including medical, vision, dental, and life insurance.
- 401(k) with employer matching.
- Paid time off and paid holidays.
- Paid maternity leave.
- Optical education reimbursement.
- Competitive base pay.
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What This Job Offers
Job Type
Full-time
Education Level
High school or GED
