Certified Ophthalmic Assistant - Supervisor - Full benefits, no weekends!

Eye Care Partners•Norfolk, VA

1d•Onsite

About The Position

EyeCare Partners is hiring a Clinic Supervisor for Virginia Eye Consultants. The position is based in Norfolk, Virginia, and requires travel to the Virginia Beach, Suffolk, and Hampton offices as needed; mileage is paid. The Clinic Supervisor is an engaged leader responsible for overseeing office operations, developing a patient-focused and goal-oriented team, and supporting the clinic’s efficiency and profitability. The role reports to the Clinic Manager and offers a stated pay range of $26–$31, depending on experience.

Requirements

High school diploma or GED equivalent.
At least two years of management experience in ophthalmology or a related industry.
Proficiency in Microsoft Excel, Word, PowerPoint, and Outlook.
Ability to interact courteously and professionally with employees at all levels.
Fair and compassionate leadership.
Initiative in accomplishing practice goals and commitment to creating a positive, team-oriented, patient-focused work environment.
Reliable transportation for travel among multiple work locations with minimal notice when applicable.
Commitment to work more than 40 hours to meet business needs.
Ability to work weekends when applicable.
Ability to meet the role’s physical requirements, including frequent walking, sitting, and standing; regular bending, stooping, and reaching; lifting, carrying, pushing, and pulling items up to 25 pounds; fine motor and hand-use tasks; and visual and auditory acuity. Occasional driving or climbing may also be necessary.

Nice To Haves

Current Certified Ophthalmic Assistant (COA) or Certified Ophthalmic Technician (COT) certification is preferred.
Desire to gain industry knowledge and training.

Responsibilities

Oversee day-to-day office operations, including employee scheduling, weekly meetings, report generation, inventory assessment, supply ordering, and employee training.
Guide employees on optical equipment usage, medical chart handling, insurance and billing, frame and contact lens selection, policies and procedures, and computer software.
Compile and review operational reports to identify business needs and direct the team in addressing areas of focus.
Lead the office through focused support and coaching.
Develop action plans to improve processes, workflow, efficiency, and profitability.
Collaborate with the Clinic Manager and HR on employee relations and recruitment needs.
Work with other Clinic Supervisors and Managers to develop approaches to areas needing improvement.
Have constructive conversations with employees about improvement areas and establish follow-up actions.
Train employees to provide a world-class patient experience.
Serve as a liaison between employees, the Clinic Manager, and Corporate.
Motivate employees through positive, supportive communication about changes and news.
Ensure the office and employees comply with HIPAA requirements.
Perform other duties as assigned.