Certified Ophthalmic Assistant - Supervisor - Full benefits, no weekends!

Virginia Eye Consultants•Norfolk, VA

1d•Onsite

About The Position

Virginia Eye Consultants is hiring a Clinic Supervisor for its ophthalmology department. Based in Norfolk, Virginia, the position requires travel to the Virginia Beach, Suffolk, and Hampton offices as needed; mileage is paid. The supervisor leads day-to-day office operations and develops a patient-focused, goal-oriented team, using operational insight, coaching, and process improvements to support office efficiency and profitability. The role collaborates with Clinic Managers, Human Resources, other supervisors, employees, and Corporate. The posting lists pay of $26–$31, depending on experience, and requires a high school diploma or GED and two years of management experience in ophthalmology or a related industry. A current COA or COT certification is listed as preferred in the qualifications, although the posting headline states that COA certification is required. The role may require working more than 40 hours and weekends when applicable.

Requirements

High school diploma or GED equivalent.
Two years of management experience in ophthalmology or a related industry.
Ability to interact courteously and professionally with employees at all levels.
Fair and compassionate leadership.
Desire to gain industry knowledge and training.
Initiative in accomplishing practice goals.
Ability to create a positive, team-oriented, patient-focused work environment.
Reliable transportation for travel between multiple work locations with minimal notice when applicable.
Commitment to work more than 40 hours to meet business needs.
Ability to work weekends when applicable.
Proficiency in Microsoft Excel, Word, PowerPoint, and Outlook.
Physical ability to perform frequent walking, sitting, and standing; regular bending, stooping, and reaching; and lift, carry, push, and pull items up to 25 pounds. Strong fine motor skills and full use of hands are essential. Visual and auditory acuity, including color, depth, peripheral vision, and focus adjustment, is required. Occasional driving or climbing may be necessary.

Nice To Haves

Current Certified Ophthalmic Assistant (COA) or Certified Ophthalmic Technician (COT) certification is listed as preferred in the qualifications; the job title and posting headline state that COA certification is required.

Responsibilities

Execute day-to-day office operations, including employee scheduling, weekly meetings, report generation, inventory assessment, supply ordering, and employee training.
Guide staff on optical equipment use, medical chart handling, insurance and billing, frame and contact lens selection, policies and procedures, and computer software.
Compile operational reports and use them to identify business needs and direct the team toward addressing focus areas.
Lead the office through support and coaching.
Develop action plans and improve processes and workflows to increase office efficiency and profitability.
Collaborate with the Clinic Manager and Human Resources on employee relations and recruitment needs.
Collaborate with other Clinic Supervisors and Managers to develop approaches to improvement areas.
Discuss employee improvement areas constructively and formulate follow-up actions.
Train employees to provide a high-quality patient experience.
Serve as a liaison between employees, the Clinic Manager, and Corporate.
Motivate employees through positive, supportive communication about changes and news.
Ensure the office and employees comply with HIPAA.
Perform other duties as assigned.