Front Office Specialist - No weekends

Retina Associates of Kentucky•Louisville, KY

8d•Onsite

About The Position

The Patient Coordinator is the first point of contact for patients and helps create a positive patient experience. The role includes providing patient care and completing administrative tasks to support smooth check-in and check-out, manage patient flow, verify medical and vision insurance, collect payments, and communicate with patients, doctors, and managers. The position requires regular travel to other offices within one hour of Louisville, with reliable transportation and the ability to travel to multiple locations with minimal notice. Mileage is reimbursed when using a personal vehicle. The position is full-time. Offices are open Monday through Friday, 7:00 a.m. to 5:30 p.m.; shifts fall within those hours, though employees may occasionally need to work earlier or later. The role also requires a commitment to work over 40 hours when business needs require it. The posting identifies Louisville, Kentucky, in the introductory details and Lexington, Kentucky, in the position location section.

Requirements

High school diploma or GED.
At least one year of related experience and/or training, or an equivalent combination of education and experience.
Favorable background check.
Basic computer skills and proficiency in Microsoft Excel, Word, PowerPoint, and Outlook.
Strong customer service skills and the ability to interact courteously and professionally with employees at all levels.
Reliable transportation allowing travel to multiple work locations with minimal notice.
Willingness to travel regularly to other offices within one hour of Louisville.
Commitment to work over 40 hours when needed to meet business needs.
Ability to learn and grow, demonstrate initiative, adapt to change, and contribute to a positive, team-oriented, patient-focused work environment.

Responsibilities

Facilitate patient flow and manage the office schedule with attention to patients’ and doctors’ time.
Verify medical and vision insurance.
Provide exceptional, professional customer service to patients in person and by phone.
Greet patients promptly and thank them when they leave.
Answer internal and external phone calls and respond to inquiries by phone, email, and in person.
Communicate effectively with patients, doctors, and managers.
Know common fees for visits and collect the correct payments.
Complete daily reconciliations, close the day, and count down the cash drawer.
Perform general office duties and cleaning as assigned by the manager.
Travel regularly to other office locations as needed.