Front Office Specialist

Clarkson Eyecare•Cincinnati, OH

1d•Onsite

About The Position

A Front Office Specialist serves as the first point of contact and helps set the tone for a world-class Total Patient Experience. The role also performs administrative responsibilities that support smooth patient check-in and check-out. The work is primarily performed in a standard office or clinical setting, though travel to other locations may be required to carry out essential duties.

Requirements

At least one year in a position involving interaction with customers or patients, or an equivalent combination of education and experience.
High school diploma or GED.
Favorable result on a background check as required by the state.
Proof of identity and the right to work in the United States.
Proficiency in Microsoft Excel, Word, PowerPoint, and Outlook.

Nice To Haves

Previous medical office experience.
Previous optometry and/or ophthalmology experience is strongly preferred.

Responsibilities

Embrace and execute the Total Patient Experience by building relationships with patients and providing service and support.
Provide exceptional customer service during in-person and telephone patient encounters.
Maintain a professional attitude, greet patients promptly with a smile, and thank them when they leave.
Answer external and internal phone calls and provide prompt, courteous service.
Practice urgency while considering patients’ time and doctors’ schedules.
Double-check insurance authorizations for completion and build accurate flow sheets.
Check out patients and collect correct payments according to procedures.
Manage patient flow and communicate to maximize office efficiency and customer service.
Complete daily reconciliations, close the day, and count down the cash drawer.
Comply with company policies and procedures, including HIPAA.
Perform general office duties and cleaning as assigned by the manager.