Front Office Specialist
About The Position
A Front Office Specialist is the first point of contact for patients and helps create a world-class Total Patient Experience. The role also performs administrative tasks to support a smooth patient check-in and check-out process. Work is primarily performed in a standard office or clinical setting; travel to other locations may be required to carry out essential duties. This is a full-time position with open availability for shifts within the office’s operating hours. Offices are open Monday through Friday, 8 a.m. to 7 p.m., and Saturday, 8 a.m. to 4 p.m. Daily hours vary by location, and employees may need to work earlier or later as needed, but will not work all listed hours.
Requirements
- At least one year in a position interacting with customers or patients, or an equivalent combination of education and experience.
- High school diploma or GED.
- Favorable background-check result as required by the state.
- Proof of identity and authorization to work in the United States.
- Proficiency in Microsoft Excel, Word, PowerPoint, and Outlook.
- Ability to meet the role’s physical requirements, including lifting, carrying, pushing, and pulling items up to 25 pounds; strong fine motor skills and full use of hands; and visual and auditory acuity.
Nice To Haves
- Previous medical office experience preferred.
- Previous optometry and/or ophthalmology experience strongly preferred.
Responsibilities
- Embrace and execute the Total Patient Experience by building relationships with patients and delivering service and support.
- Provide exceptional customer service during in-person and phone interactions.
- Maintain a professional attitude, promptly greet patients, and thank them when they leave.
- Answer external and internal phone calls and provide prompt, courteous service.
- Act urgently while considering patients’ time and the doctor’s time and schedule.
- Verify insurance authorizations and prepare accurate flow sheets.
- Check out patients and collect payments according to procedures.
- Manage patient flow and communicate to maximize efficiency and customer service.
- Complete daily reconciliations, close the day, and count down the cash drawer.
- Comply with company policies and procedures, including HIPAA.
- Perform general office duties and cleaning as assigned by the manager.
Benefits
- Medical insurance
- Vision insurance
- Dental insurance
- Life insurance
- 401(k) with employer matching
- Paid time off
- Paid holidays
- Paid maternity leave
- Competitive base pay
- Employee discounts
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
