Front Office Specialist

Clarkson Eyecare•Gahanna, OH

About The Position

The Front Office Specialist serves as the first point of contact and helps create a world-class Total Patient Experience. The role handles administrative responsibilities that support a smooth patient check-in and checkout process, provides courteous service in person and by phone, and helps maintain efficient patient flow. Work is primarily performed in a standard office or clinical setting; travel to other locations may be required.

Requirements

At least one year in a position interacting with customers or patients, or an equivalent combination of education and experience.
High school diploma or GED.
Favorable result on a background check as required by state.
Proof of identity and authorization to work in the United States.
Proficiency in Microsoft Excel, Word, PowerPoint, and Outlook.

Nice To Haves

Previous medical office experience is preferred.
Previous optometry and/or ophthalmology experience is strongly preferred.

Responsibilities

Embrace and execute the Total Patient Experience, building relationships with patients while delivering service and support.
Provide exceptional customer service during every patient encounter, in person or by phone.
Maintain a professional attitude, greet patients promptly, and thank them when they leave.
Answer external and internal phone calls promptly and courteously.
Work with urgency while considering patients’ time and the doctor’s schedule.
Double-check insurance authorizations and create accurate flow sheets.
Check out patients and collect payments according to procedures.
Manage patient flow and communicate to support efficiency and customer service.
Complete daily reconciliations, close the day, and count down the cash drawer.
Comply with company policies and procedures, including HIPAA.
Perform general office duties and cleaning as assigned by the manager.