Front Office Specialist

Clarkson Eyecare • Pace, FL

3d

About The Position

The Front Office Specialist is the first point of contact for patients and helps set the tone for a world-class Total Patient Experience. The role provides customer service and administrative support to create a smooth patient check-in and check-out experience, manage patient flow, and support efficient office operations. Work is primarily performed in a standard office or clinical setting; travel to other locations may be required to carry out essential duties.

Requirements

• At least one year of experience in a position interacting with customers or patients, or an equivalent combination of education and experience.
• High school diploma or GED.
• Proficiency in Microsoft Excel, Word, PowerPoint, and Outlook.
• Favorable result on a background check as required by state.
• Ability to provide proof of identity and authorization to work in the United States.
• Ability to perform the physical requirements of the role, including lifting, carrying, pushing, and pulling items up to 25 pounds; frequent walking, sitting, and standing; bending, stooping, and reaching; and constant grasping, writing or typing, and technology use.
• Visual and auditory acuity, including color, depth, and peripheral vision and the ability to adjust focus.

Nice To Haves

• Previous medical office experience.
• Previous optometry and/or ophthalmology experience is strongly preferred.

Responsibilities

• Embrace and execute the Total Patient Experience by building relationships with patients and providing service and support.
• Provide exceptional customer service during in-person and phone encounters.
• Greet patients promptly and professionally, and thank them when they leave.
• Answer internal and external phone calls and provide prompt, courteous service.
• Work with urgency while considering patients’ time and doctors’ schedules.
• Verify insurance authorizations and prepare accurate flow sheets.
• Check out patients and collect payments according to procedures.
• Manage patient flow and communicate to support efficiency and customer service.
• Complete daily reconciliations, close the day, and count down the cash drawer.
• Comply with company policies and procedures, including HIPAA.
• Perform general office duties and cleaning as assigned by the manager.

Benefits

• Medical insurance
• Vision insurance
• Dental insurance
• Life insurance
• 401(k) with employer matching
• Paid time off
• Paid holidays
• Competitive base pay
• Paid maternity leave
• Employee discounts

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED