Front Office Specialist

Clarkson Eyecare • Brick Township, NJ

8d

About The Position

A Front Office Specialist is the first point of contact for patients and helps establish a world-class Total Patient Experience. The role also handles administrative responsibilities that support a smooth patient check-in and check-out process. Work is primarily performed in a standard office or clinical setting, with possible travel to other locations to carry out essential duties.

Requirements

• At least one year in a position involving customer or patient interaction, or an equivalent combination of education and experience.
• High school diploma or GED.
• Favorable result on a background check as required by the state.
• Proof of identity and authorization to work in the United States.
• Proficiency in Microsoft Excel, Word, PowerPoint, and Outlook.
• Ability to meet the role’s physical requirements, including lifting, carrying, pushing, and pulling items up to 25 pounds; frequent walking, sitting, and standing; regular bending, stooping, and reaching; constant grasping, writing or typing, and technology use; and visual and auditory acuity.

Nice To Haves

• Previous medical office experience.
• Previous optometry and/or ophthalmology experience is strongly preferred.

Responsibilities

• Embrace and execute the Total Patient Experience by building relationships with patients and delivering service and support.
• Provide exceptional customer service during in-person and telephone patient encounters.
• Maintain a professional attitude, greet patients promptly with a smile, and thank them when they leave.
• Answer external and internal phone calls and provide prompt, courteous service.
• Work with urgency while considering patients’ time and doctors’ schedules.
• Double-check insurance authorizations for completion and build accurate flow sheets.
• Check out patients and collect correct payments according to procedures.
• Manage patient flow and communicate to maximize office efficiency and customer service.
• Complete daily reconciliations, close the day, and count down the cash drawer.
• Comply with company policies and procedures, including HIPAA.
• Perform general office duties and cleaning as assigned by the manager.

Benefits

• Medical insurance
• Vision insurance
• Dental insurance
• Life insurance
• 401(k) with employer matching
• Paid time off
• Paid holidays
• Competitive base pay
• Paid maternity leave
• Employee discounts

What This Job Offers

• Job Type: Full-time
• Education Level: High school or GED