Front Office Specialist

Clarkson Eyecare • Chesterfield, MO

23h • Onsite

About The Position

The Front Office Specialist is the first point of contact for patients and helps deliver a positive Total Patient Experience. The role includes providing service and support to patients in person and by phone, along with administrative duties that support smooth patient check-in and check-out. Training is provided, and medical or eyecare experience is not required.

Work is primarily performed in a standard office or clinical setting. Travel to other locations may be required to perform essential duties. The schedule is full-time, with open availability to work shifts within the office’s Monday–Friday hours of 8 a.m.–7 p.m. and Saturday hours of 8 a.m.–1 p.m. Exact hours vary by day and location; employees do not work all of those hours but may need to work earlier or later as needed.

Requirements

• At least one year of experience in a role interacting with customers or patients, or an equivalent combination of education and experience.
• High school diploma or GED.
• Favorable background check result as required by state.
• Proof of identity and authorization to work in the United States.
• Proficiency in Microsoft Excel, Word, PowerPoint, and Outlook.
• Ability to meet the physical requirements of the role, including lifting, carrying, pushing, and pulling items up to 25 pounds, and having the specified visual, auditory, and fine motor abilities.

Nice To Haves

• Previous medical office experience.
• Previous optometry and/or ophthalmology experience, strongly preferred.

Responsibilities

• Deliver the Total Patient Experience and build relationships with patients through excellent service and support.
• Provide exceptional customer service during every patient encounter, in person or by phone.
• Greet patients promptly and professionally, and thank them when they leave.
• Answer internal and external phone calls promptly and courteously.
• Work with urgency while considering patients’ time and the doctor’s schedule.
• Double-check insurance authorizations and create accurate flow sheets.
• Check out patients and collect payments according to procedures.
• Manage patient flow and communicate to support office efficiency and customer service.
• Complete daily reconciliations, close the day, and count down the cash drawer.
• Follow company policies and procedures, including HIPAA requirements.
• Perform general office duties and cleaning as assigned by the manager.

Benefits

• Medical insurance
• Vision insurance
• Dental insurance
• Life insurance
• 401(k) with employer matching
• Paid time off
• Paid holidays
• Competitive base pay and bonus
• Paid maternity leave
• Employee discounts

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED