Front Office Specialist

Eye Care Partners • Hueytown, AL

7d

About The Position

A Front Office Specialist is the first point of contact for patients and helps create a world-class Total Patient Experience. The role performs administrative tasks to support smooth patient check-in and check-out, provides courteous service in person and by phone, and helps manage patient flow and office efficiency. Work is primarily performed in a standard office or clinical setting, though travel to other locations may be required to carry out essential duties.

Requirements

• At least one year in a role interacting with customers or patients, or an equivalent combination of education and experience.
• High school diploma or GED.
• Favorable background check as required by state.
• Proof of identity and authorization to work in the United States.
• Proficiency in Microsoft Excel, Word, PowerPoint, and Outlook.
• Ability to perform frequent walking, sitting, and standing; regular bending, stooping, and reaching; and occasional driving or climbing.
• Ability to lift, carry, push, and pull items weighing up to 25 pounds.
• Strong fine motor skills and full use of hands for grasping, writing or typing, and using technology.
• Visual and auditory acuity, including color, depth, and peripheral vision and the ability to adjust focus.

Nice To Haves

• Previous medical office experience preferred.
• Previous ophthalmic experience strongly preferred.

Responsibilities

• Embrace and execute the Total Patient Experience by building relationships with patients and delivering service and support.
• Provide exceptional customer service during every patient encounter, in person or by phone.
• Greet patients promptly and professionally, and thank them when they leave.
• Answer external and internal phone calls and provide prompt, courteous service.
• Work with urgency while considering patients’ time and the doctor’s schedule.
• Verify insurance authorizations and create accurate flow sheets.
• Check out patients and collect correct payments according to procedures.
• Manage patient flow and communicate to maximize office efficiency and customer service.
• Complete daily reconciliations, close the day, and count the cash drawer.
• Comply with company policies and procedures, including HIPAA.
• Perform general office duties and cleaning as assigned by the manager.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED