Front Office Specialist

Clarkson Eyecare•Kirkwood, MO

2d•Onsite

About The Position

A Front Office Specialist is trained to serve as the first point of contact and set the tone for a world-class Total Patient Experience. The role also performs administrative responsibilities that support smooth patient check-in and checkout. Training is provided, and medical or eyecare experience is not required.

Requirements

At least one year of experience in a role interacting with customers or patients, or an equivalent combination of education and experience.
High school diploma or GED.
Favorable background check result as required by the state.
Proof of identity and authorization to work in the United States.
Proficiency in Microsoft Excel, Word, PowerPoint, and Outlook.
Ability to meet the physical requirements of the role, including lifting, carrying, pushing, and pulling items up to 25 pounds.

Nice To Haves

Previous medical office experience.
Previous optometry and/or ophthalmology experience is strongly preferred.

Responsibilities

Embrace and deliver the Total Patient Experience by building relationships with patients and providing service and support.
Provide exceptional customer service during in-person and phone interactions.
Greet patients promptly and professionally, and thank them when they leave.
Answer external and internal phone calls promptly and courteously.
Work with urgency while considering patients’ time and the doctor’s schedule.
Verify insurance authorizations and prepare accurate flow sheets.
Check out patients and collect payments according to procedures.
Manage patient flow and communicate to support office efficiency and customer service.
Complete daily reconciliations, close the day, and count down the cash drawer.
Comply with company policies and procedures, including HIPAA.
Perform general office duties and cleaning as assigned by the manager.