Front Office Specialist

Eye Care Partners • Gahanna, OH

6d

About The Position

A Front Office Specialist serves as the first point of contact for patients and helps create a world-class Total Patient Experience. The role performs administrative duties that support smooth patient check-in and checkout, excellent customer service, and efficient office operations. Work is primarily performed in a standard office or clinical setting; travel to other locations may be required to perform essential duties.

Requirements

• High school diploma or GED.
• At least one year of experience in a position involving interaction with customers or patients, or an equivalent combination of education and experience.
• Favorable background check result as required by state.
• Proof of identity and authorization to work in the United States.
• Proficiency in Microsoft Excel, Word, PowerPoint, and Outlook.
• Ability to perform the role’s physical activities, including frequent walking, sitting, and standing; regular bending, stooping, and reaching; and lifting, carrying, pushing, and pulling items up to 25 pounds.
• Strong fine motor skills and full use of hands, including the ability to grasp, write or type, and use technology.
• Visual and auditory acuity, including color, depth, and peripheral vision and the ability to adjust focus.

Nice To Haves

• Previous medical office experience.
• Previous optometry and/or ophthalmology experience.

Responsibilities

• Embrace and execute the Total Patient Experience, building relationships with patients through service and support.
• Provide exceptional customer service during in-person and phone interactions.
• Greet patients promptly and professionally, and thank them when they leave.
• Answer internal and external phone calls and provide prompt, courteous service.
• Work with urgency while considering patients’ time and the doctor’s schedule.
• Verify insurance authorizations and prepare accurate flow sheets.
• Check out patients and collect payments according to procedures.
• Manage patient flow and communicate to support office efficiency and customer service.
• Complete daily reconciliations, close out the day, and count down the cash drawer.
• Comply with company policies and procedures, including HIPAA.
• Perform general office duties and cleaning as assigned by the manager.

Benefits

• Medical insurance
• Vision insurance
• Dental insurance
• Life insurance
• 401(k) with employer matching
• Paid time off
• Paid holidays
• Competitive base pay
• Paid maternity leave
• Employee discounts

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED