Front Office Specialist

Eye Care Partners Career Opportunities•Kirkwood, MO

2d•Onsite

About The Position

EyeCare Partners is a clinically integrated eye care provider with a national network of ophthalmologists, optometrists, and affiliated practices. Clarkson Eyecare is hiring a Front Office Specialist in Kirkwood, Missouri. Training is provided, and medical or eyecare experience is not required. The specialist serves as the first point of contact and helps create a positive Total Patient Experience by providing patient service and completing administrative tasks that support smooth check-in and check-out. Work is primarily performed in a standard office or clinical setting, with possible travel to other locations to perform job duties. The role requires full-time availability for shifts scheduled within the office’s Monday–Friday hours of 8 a.m.–7 p.m. and Saturday hours of 8 a.m.–1 p.m.; the employee will not work all of these hours, but must be available for any shift within them. Some earlier or later work may be needed.

Requirements

At least one year in a role interacting with customers or patients, or an equivalent combination of education and experience.
High school diploma or GED.
Favorable result on a background check as required by state.
Ability to provide proof of identity and authorization to work in the United States.
Proficiency in Microsoft Excel, Word, PowerPoint, and Outlook.
Ability to meet the physical requirements of the role, including lifting, carrying, pushing, and pulling items up to 25 pounds; frequent walking, sitting, and standing; bending, stooping, and reaching; and constant use of hands and technology.
Visual and auditory acuity, including color, depth, and peripheral vision and the ability to adjust focus.

Nice To Haves

Previous medical office experience is preferred.
Previous optometry and/or ophthalmology experience is strongly preferred.

Responsibilities

Deliver the Total Patient Experience and build relationships with patients through service and support.
Provide exceptional customer service during in-person and phone interactions.
Greet patients promptly and professionally, and thank them when they leave.
Answer external and internal phone calls promptly and courteously.
Work with urgency while considering patients’ time and the doctor’s schedule.
Verify insurance authorizations and prepare accurate flow sheets.
Check out patients and collect payments according to procedures.
Manage patient flow and communicate to support office efficiency and customer service.
Complete daily reconciliations, close the day, and count down the cash drawer.
Comply with company policies and procedures, including HIPAA.
Perform general office duties and cleaning assigned by the manager.