Triage Specialist - In-office, no weekends! Certified Ophthalmic Assistant preferred

Virginia Eye Consultants•Norfolk, VA

12d•Onsite

About The Position

The Ophthalmic Technician works as a Triage Specialist at Virginia Eye Consultants in Norfolk, Virginia. The role manages patient and staff calls, prioritizes requests by urgency, and determines appropriate next steps, including coordinating with doctors and documenting activity in patient records. It also supports patient guidance, appointment scheduling, prescription and pharmacy requests, outside lab follow-up, and schedule changes. The position works in a normal office environment during normal business hours and may involve travel to other CVP locations. Exposure to blood or bodily fluids and cleaning supplies is possible. The role uses standard-precaution personal protective equipment.

Requirements

High school graduation and computer experience.
At least one year of ophthalmic or optometric medical office experience using computers and telephone and customer service skills.
Must receive or maintain OSC or higher licensure.
Good working knowledge of Word, Excel, and Access.
For work-related travel, access to dependable transportation and a driving record meeting company liability carrier standards.
Ability to perform essential duties with or without reasonable accommodation.

Nice To Haves

Certified Ophthalmic Assistant preferred.
Extensive ophthalmic or optometric experience preferred.

Responsibilities

Receive calls not handled by the patient intake department, determine an appropriate course of action and/or consult directly with a doctor, carry out the plan, and document activity in the patient record.
Notify patients when appointments need to be rescheduled and return calls to all patient voicemails in the triage mailbox in a timely manner.
Provide information and directions to patients and serve as a patient guidance resource.
Schedule return appointments.
Monitor the NextGen task basket daily.
Process pharmacy requests using e-Rx, obtain authorizations, distribute sample drops, and document appropriately in patient records.
Fax or electronically send requested items to pharmacies or physicians’ offices.
Follow up on outside lab work, document received reports, present them to the doctor, and contact patients as directed by the doctor.
Manage doctor-to-doctor and doctor-to-patient calls.
Monitor schedules, including cancellations and changes requested by doctors, and follow up to reschedule patients.
Maintain the sample drug log in compliance with Ohio State Pharmacy Board requirements.
Perform other duties as assigned.
Provide quality patient service and maintain a positive, flexible, dependable, professional, and initiative-taking approach to work.