Medical Assistant - Training Provided!

Eye Care Partners Career Opportunities•Muskegon, MI

3h•Onsite

About The Position

The Ophthalmic Technician (Medical Assistant) assists an Ophthalmologist in providing patient care and performs initial testing to prepare patients for examinations. Training is provided, and prior ophthalmic experience is not required. The role includes patient-facing service, collecting and documenting medical information, conducting eye assessments and diagnostic tests, assisting with treatments and minor procedures, and maintaining exam and treatment areas. This is a full-time position with open availability required for shifts during the practice’s operating hours: Monday through Friday, 7:45 a.m. to 7 p.m., and Saturday, 7:45 a.m. to 1 p.m. Employees typically work two Saturdays per month, may need to work slightly earlier or later as needed, and must be willing to work over 40 hours to meet business needs. Reliable transportation is required to travel to multiple work locations with minimal notice.

Requirements

High school diploma or GED.
One year of related experience and/or training, or an equivalent combination of education and experience.
Excellent patient-care skills; energetic and empathetic approach with patients.
Comply with HIPAA confidentiality standards when communicating patient information.
Communicate effectively and coordinate and cooperate courteously and professionally with employees at all levels.
Organizational skills, with a focus on tracking patient care and improving patient flow.
Desire to gain industry knowledge and training; initiative in accomplishing practice goals; ability to adapt and accept change.
Team-oriented and patient-focused approach that contributes to a positive work environment.
Commitment to work over 40 hours when needed to meet business needs and ability to work weekends when applicable.
Reliable transportation to travel to multiple work locations with minimal notice.
Proficiency in Microsoft Excel, Word, PowerPoint, and Outlook; experience using EMR systems; computer proficiency and ability to learn new applications quickly.
Ability to meet the physical requirements of the role, including walking, sitting, standing, bending, stooping, reaching, lifting and moving items up to 25 pounds, and using fine motor skills and technology.

Nice To Haves

Current Certified Ophthalmic Assistant (COA) or Certified Ophthalmic Technician (COT) certification; preferred but not required.
Previous ophthalmic experience is not required; paid training is provided.

Responsibilities

Provide exceptional customer service to patients in person and by phone; greet patients promptly and professionally and thank them when they leave.
Anticipate physician needs and help maintain clinic flow, showing urgency with patients’ and doctors’ time and schedules.
Follow company policies and procedures, including HIPAA requirements.
Interview patients to verify their information, record medical history and current medications, and confirm the reason for the visit.
Enter patient information in the Electronic Medical Record (EMR) and document medical visits and procedures as the physician performs them.
Assess eye condition by observing pupils, muscles, visual acuity, and extraocular movements.
Perform dilation, refraction, pressure checks, and diagnostic testing, including visual fields, OCT, GDX, IOL master, auto refractor, and topography.
Apply working knowledge of eye anatomy, diseases, symptoms, and ocular medications.
Prepare patients for treatments and minor procedures; measure and record vital signs as required.
Open and close exam rooms as needed; clean and stock examination, treatment, and laser rooms and other assigned areas; keep drug counts up to date.
Perform general office duties and cleaning as assigned by the manager.