OPERATIONS TECHNICIAN III - PUB SEC

Lumen Technologies • San Antonio, TX

3d • $79,613 - $106,150

About The Position

The Operations Technician III – Federal performs network operations, circuit and equipment/network restoration, and proactive monitoring, response, and resolution of network issues and alarms. During restoration work, the technician notifies management and the program office about potential risks and impact assessments. The role supports federal government network operations customers and requires in-depth technical knowledge across transport and data networks.

Requirements

• At least 5 years of experience with SONET-based long-haul and metro transport networks, next-generation DWDM wavelength systems, SDH networks with SNCP rings, DCCS cross-connect systems, and/or Ethernet, VPLS, IP, or MPLS.
• Possess or be able to obtain a security clearance.
• Ability to communicate technical issues to management and Government personnel and interface professionally with management and customers.
• Flexibility regarding work levels and shift accommodation.
• Ability to effectively manage multiple issues through work prioritization.
• Ability to make sound decisions and think logically under pressure.
• Ability to train, coach, and develop the technical skill set of shift technicians.

Nice To Haves

• Associate degree in Engineering, Electronics, Software, or Networks; related technical or vocational education; or equivalent experience.
• Seven or more years of applicable work experience.
• Cisco CCIP, CCDP, or CCNP certifications, or equivalent Juniper or ALU data networking credentials.
• Strong working knowledge and experience with DWDM Layer 1, Metro Ethernet, and IP communications, including IPv4, IPv6, and routing protocols.
• Technical knowledge and experience with technologies such as MPLS, TDM, Ethernet, eLAN-eLine, TCP/IP, BGP, QoS, and IP.
• Experience with broadband and/or narrowband circuit maintenance, testing and restoration, provisioning databases, and circuit activations.
• Experience with routers, IP protocols, configurations, and interfaces.
• Experience with transport platforms such as Nortel, Cisco, Ciena, Lucent, and Tellabs, and data platforms such as Cisco, Juniper, and Adtran.
• Experience with Government networks and customers.
• Demonstrated leadership in managing customer networks, tracking and escalating issues, engaging resources to expedite service/network outage resolution, and interacting professionally with customers and management.

Responsibilities

• Perform circuit and equipment/network restoration and recognize potential jeopardy conditions.
• Manage circuits from T1 to 100Gb, Ethernet, and IP; test and activate new network circuits, including long-haul, metro, and international optical networks.
• Work closely with Federal government NOC customers on demand and scheduled maintenance, following customer network-management requirements and protocols.
• Analyze network troubles and performance data, and develop design optimization plans.
• Interface with fiber vendors, telecom providers, and other entities on complex technical matters.
• Serve as a Lead/SME for selected customers in regular customer meetings, procedural reviews, audits, and related functions.
• Review and interpret electric data processing (EDP) and as-built engineering documentation.
• Coordinate and track RMA requests, interface with vendors to obtain authorization, and complete RMA submittal forms.
• Analyze, test, and repair Layer 2/3 network problems; ensure services meet customer SLAs for latency, packet loss, jitter, and throughput using standard protocols, Iperf, and Brix platforms.
• Proactively monitor, respond to, and resolve network issues and alarms; communicate risk potential and impact assessments to management and the program office.
• Manage multiple issues through prioritization, make sound decisions under pressure, and train, coach, and develop shift technicians' technical skills.

Benefits

• Comprehensive package of health, life, and voluntary lifestyle benefits, along with other perks supporting physical, mental, emotional, and financial wellbeing.
• Bonus structure may include short-term incentives, long-term incentives, and/or sales compensation.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed