FIELD TECHNICIAN III - PUB SEC

Lumen Technologies•Dallas, TX

About The Position

Lumen is hiring a Field Technician III to install, accept, maintain, test, and troubleshoot transport, signaling, private line, data, Ethernet, SONET, and IP network equipment and services. The role may cover a variety of functions depending on geographic needs and includes work on outside plant networks, including metro and long-haul fiber. The technician works independently with minimal supervision, may lead a team, and is expected to apply expert technical knowledge, business judgment, and interpersonal skills to complex assignments. The role may involve making decisions without prior review and taking responsibility for routine tasks on major or multiple projects. Additional responsibilities include managing large network builds and vendors, creating purchase orders, overseeing asset management and material replenishment, coordinating shipping and receiving, and maintaining tools, test sets, and network equipment. The technician also performs scheduled Level 1 preventative maintenance and inspections of network and critical infrastructure, including HVAC systems, high-voltage electrical systems, and DC power plants. Work takes place occasionally in buildings and regularly outdoors at buried-cable inspection sites, construction sites, and field facilities. Outdoor conditions may include all weather, noise levels, hazardous conditions, and varied work surfaces. The position requires following safety procedures and company motor vehicle policies. On-call availability on a rotating 24x7 basis, standby, call-outs, dispatch, and overtime are required as dictated by business needs.

Requirements

At least 5 years of technician experience in a telecommunications or data center environment.
Knowledge of standard telecommunications practices.
Master-level knowledge of telecommunications practices and technologies, including transmission (DSO, POTS, DDS, FT1, DS1, E1, DS3, SONET/SDH), switching (SS7, trunking, signaling), and TCP/IP, including Fast/Gigabit Ethernet, networking protocols, and router installation and configuration.
Strong technical and mechanical background.
Experience with current-generation transport equipment and critical infrastructure, including HVAC systems, high-voltage electrical systems, and DC power plants.
Knowledge of locating fiber-optic cable, rights-of-way, and as-builts.
Valid state vehicle operator's license and a satisfactory driving record in accordance with applicable state law and the company fleet/vehicle safety program.
Ability to work safely outdoors in all weather conditions, noise levels, hazardous conditions, and on varied outdoor surfaces.
Availability for rotational 24x7 on-call duty, standby, call-outs, dispatch, and overtime as dictated by business needs.
Excellent interpersonal skills and the ability to perform complex assignments requiring analysis, innovation, and judgment.

Responsibilities

Troubleshoot network equipment, remove or replace defective equipment, isolate network problems, and restore service with appropriate resources.
Proactively identify potential network problems and help protect network integrity.
Perform outside plant work, including fiber quality testing and analysis of results.
Install, change, decommission, and test transport, Ethernet, SONET, and IP network layers across available bandwidths.
Install and test network and customer-premises equipment, including delivery and installation of end-user services.
Use industry-standard software and hardware to locate, mark, and protect underground outside plant facilities accurately.
Perform AC power work on a limited basis and install DC power, including tertiary and BDCBB systems.
Manage large network builds, vendor relationships, and purchase order creation.
Oversee asset management and replenishment of on-site and truck materials; coordinate timely shipping and receiving of company and customer materials.
Maintain tools, test sets, and network equipment.
Perform Level 1 scheduled preventive maintenance and inspections on network and critical infrastructure equipment, including HVAC systems, high-voltage electrical systems, and DC power plants.
Complete installation, decommissioning, and troubleshooting of next-generation and legacy network equipment and circuits.
Locate underground fiber-optic cable accurately.
Proactively monitor Lumen systems and carry out preventative and demand maintenance of the network, critical infrastructure, and materials within allocated time and quality parameters.
Assist other personnel with work activities as needed.
Follow personal safety procedures and company policies regarding motor vehicle use.
Participate in rotational 24x7 on-call coverage, standby, call-outs, dispatch, and overtime as dictated by business needs.