Operations Team Lead

Iron Mountain • Wind Gap, PA

6d • $26 - $28

About The Position

Iron Mountain is seeking an Operations Team Lead to manage the daily operations of a Logistics Center cost-effectively while meeting internal and external customer needs. The role leads warehouse and logistics activity and supports a productive, efficient environment that helps satisfy customer demand. The Team Lead oversees shipment flow, merchandise organization, and inventory accuracy; works with team members and the Operations Supervisor on employee relations and training; and monitors team performance, quality, compliance, and Key Performance Indicators (KPIs).

Requirements

• At least 1–2 years of leadership experience in a warehouse or logistics environment, specifically in fulfillment or e-commerce operations.
• Strong knowledge of Warehouse Management Systems (WMS).
• Ability to monitor daily production goals and adjust strategies to meet KPIs.
• Proven conflict-resolution skills and ability to manage team dynamics.
• Ability to lift at least 40 lbs and frequently walk, carry, reach, stand, and stoop.
• Selected applicants must successfully complete a background check and drug screening after accepting an offer.

Responsibilities

• Oversee incoming and outgoing shipments and lead daily operational flow.
• Organize merchandise and maintain accurate warehouse inventory.
• Collaborate with team members and the Operations Supervisor to foster positive employee relations.
• Provide comprehensive training and mentorship to team members.
• Escalate employee issues as necessary and maintain open communication.
• Monitor team performance against Key Performance Indicators (KPIs) and support productivity, quality, and compliance.
• Prepare operational reports to inform decision-making.

Benefits

• Competitive compensation and benefits aligned with experience.
• Full health and dental benefits starting on the first day of employment.
• Two weeks of paid vacation, seven paid holidays, and sick pay.
• 401(k) with company match.
• Employee Stock Purchase Program.
• Tuition reimbursement.
• Opportunities for continuous learning and professional growth.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed