Operations Support, Team Lead
About The Position
The Operations Support Team Lead will lead the Operations Support branch supporting CISA ISD Security Programs. The branch manages publications from draft through final release, media and graphics support, website content, and technical editing. The Team Lead will assist the Program Manager with branch project timelines and maintain constant communication with the Program Manager. The role oversees Drupal and InDesign work, product revisions and corrections, and compliance of public-facing products with Section 508 and the Plain Writing Act. The successful candidate will lead editors, graphic designers, and web staff on a Government program, understand the full publication lifecycle, and coordinate closely with the Program Manager to keep products on schedule. The position is full-time, located in Arlington, Virginia, with a stated salary range of $115,000–$150,000 per year. Forge’s assigned job title for the role is Senior Specialist.
Requirements
- Bachelor’s degree in communications, English, journalism, graphic design, or a related field; a master’s degree is preferred.
- At least 8 years of experience in publications, web content, or technical editing.
- Working knowledge of Drupal or an equivalent content management system.
- Experience leading a team and managing project timelines.
- Ability to obtain and maintain a DHS/CISA EOD and fitness determination.
- U.S. citizenship.
- Strong publications, web content, and technical editing experience, including the ability to manage editors, graphic designers, and web staff on a Government program.
- Understanding of the full publication lifecycle and Section 508 and Plain Writing Act requirements.
- Ability to coordinate closely with a Program Manager and keep products on schedule.
Nice To Haves
- Experience with Section 508 remediation and Plain Writing Act compliance.
- Proficiency with Adobe InDesign, Photoshop, and Illustrator.
- Prior CISA or DHS publications or web support experience.
- Experience with motion graphics and video editing.
- Active Secret clearance.
- Experience managing federal clearance and review workflows for public-facing products.
- Master’s degree in communications, English, journalism, graphic design, or a related field.
Responsibilities
- Manage branch project timelines in coordination with the Program Manager.
- Oversee the publication process from draft through final release, coordinating with publishing personnel and stakeholders.
- Direct media and graphics support for new products, revisions, corrections, and changes to published products.
- Oversee website content enhancements and resource optimization using Drupal or an equivalent content management system.
- Guide InDesign-trained personnel in producing user-friendly products for the public-facing website.
- Ensure technical editing keeps reports, manuals, briefs, and publications compliant with Section 508, the Plain Writing Act, and agency style guides.
- Coordinate the identification and addition of external resources to the website.
- Provide branch inputs to the monthly report on external-facing products and website content.
Benefits
- Complete flextime.
- 401(k) with employer matching.
- Healthcare, including medical, dental, and vision coverage.
- Health Savings Account (HSA) and pre-tax premium options.
- Supplementary healthcare and family support.
- Extended short-term and long-term disability coverage.
- Healthcare insurance deductible paydown.
- Health and wellness programs.
- Tuition reimbursement, student loan repayment, and education and training stipends.
- Cell phone and internet stipends.
- College savings plans with employer contributions.
- Alternative work locations and telecommuting.
- Employee referral awards.
- Retention, signing, and performance bonuses.
- Commuter benefits.
- Paid sabbatical.
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What This Job Offers
Job Type
Full-time
Career Level
Senior
