Operations Support, Team Lead
About The Position
The Operations Support Team Lead will lead the Operations Support branch supporting CISA ISD Security Programs. The branch manages publications from draft through final release, media and graphics support, website content, and technical editing. The Team Lead will coordinate closely with the Program Manager on branch timelines and oversee Drupal and InDesign work, product revisions and corrections, and compliance of public-facing products with Section 508 and the Plain Writing Act. The position is contingent on contract award and funding. The role requires a team leader with publications, web content, and technical editing experience who can manage editors, graphic designers, and web staff on a Government program. The ideal candidate understands the publication lifecycle and applicable accessibility and plain-language requirements, coordinates closely with the Program Manager, and keeps products on schedule. The assigned Forge job title is Senior Specialist.
Requirements
- Bachelor's degree in communications, English, journalism, graphic design, or a related field; a master's degree is preferred.
- At least 8 years of experience in publications, web content, or technical editing.
- Working knowledge of Drupal or an equivalent content management system.
- Experience leading a team and managing project timelines.
- Ability to obtain and maintain a DHS/CISA EOD and fitness determination.
- U.S. citizenship.
- Ability to read, analyze, and interpret business and professional publications, technical procedures, or governmental regulations; write reports, proposals, correspondence, and procedure manuals; and present information effectively.
- Ability to apply fractions, percentages, ratios, and proportions to practical situations.
- Ability to define problems, collect data, establish facts, draw valid conclusions, and make sound business decisions.
- Ability to perform the essential duties; reasonable accommodations may be made for individuals with disabilities.
Nice To Haves
- Experience with Section 508 remediation and Plain Writing Act compliance.
- Proficiency in Adobe InDesign, Photoshop, and Illustrator.
- Prior CISA or DHS publications or web support experience.
- Experience with motion graphics and video editing.
- Active Secret clearance.
- Experience managing federal clearance and review workflows for public-facing products.
- Master's degree in communications, English, journalism, graphic design, or a related field.
Responsibilities
- Manage branch project timelines in coordination with the Program Manager.
- Oversee the publication process from draft through final release, coordinating with publishing personnel and stakeholders.
- Direct media and graphics support for new products, revisions, corrections, and changes to published products.
- Oversee website content enhancements and resource optimization using Drupal or an equivalent content management system.
- Guide InDesign-trained personnel in producing user-friendly products for the public-facing website.
- Ensure technical editing keeps reports, manuals, briefs, and publications compliant with Section 508, the Plain Writing Act, and agency style guides.
- Coordinate identification and addition of external resources to the website.
- Provide branch inputs to the monthly report on external-facing products and website content.
- Lead and manage editors, graphic designers, and web staff on a Government program.
Benefits
- Complete flextime.
- 401(k) with employer matching.
- Medical, dental, and vision healthcare coverage.
- Health Savings Account (HSA) and pre-tax premium options.
- Supplementary healthcare and family support.
- Extended short-term and long-term disability.
- Healthcare insurance deductible paydown.
- Health and wellness programs.
- Tuition reimbursement, student loan repayment, and education and training stipends.
- Cell phone and internet stipends.
- College savings plans with employer contributions.
- Alternative work locations and telecommuting.
- Employee referral awards.
- Retention, signing, and performance bonuses.
- Commuter benefits.
- Paid sabbatical.
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What This Job Offers
Job Type
Full-time
Career Level
Senior
