Operations Support Coordinator

HOLT Group•San Antonio, TX

19d

About The Position

The Operations Support Coordinator is responsible for preparing, planning, and following up on IronPro and National Accounts agreements. The role supports improved product-support efficiencies and customer satisfaction through agreement renewals, quoting assistance, organization, billing in internal and external systems, documentation, and paperwork filing. The incumbent is expected to model the company’s mission and core business values, collaborate with internal and external resources, and participate in ongoing self-development. The position also models and reinforces HOLT’s Values Based Leadership tools, models, and processes. It has no supervisory responsibilities and may require up to 25% travel. Work is generally performed in a professional office under environmentally controlled conditions, often at a fast pace with unscheduled interruptions.

Requirements

High school diploma or equivalent.
Excellent oral and written communication skills.
Strong organizational, time-management, and multitasking skills.
Knowledge of business accounting principles.
Computer proficiency and technical aptitude to use MS Office products, Salesforce, DBS, and other job-related software.
Ability to interact tactfully and courteously and maintain a professional manner.
Ability to read and understand written information and ideas.
Ability to listen to and understand spoken information and ideas.
Ability to work independently and as part of a diversified team.
Ability to perform the job duties and responsibilities satisfactorily, with reasonable accommodations available for individuals with disabilities.
Ability to exchange accurate information with employees, vendors, and stakeholders.

Nice To Haves

At least three years of job-related experience is preferred.

Responsibilities

Model, promote, reinforce, and reward consistent use of HOLT’s Values Based Leadership tools, models, and processes to align with the company’s vision, values, and mission.
Maintain IronPro agreements using Salesforce and Dealer Business System resources.
Maintain an accrual account system to track customer advance payments for services not yet rendered, separating regular service payments from IronPro service payments not chronicled in the existing accounting system.
Manage interval billing through Contract Tracking.
Maintain a contract renewal plan with input from PSSRs.
Coordinate with other dealers on maintenance of out-of-territory machines.
Manage the lifecycle of Method of Procedures (MOPs), including drafting, reviewing, revising, and publishing.
Open and close internal and external work orders through the customer portal for preventive, corrective, and warranty services.
Issue and receive purchase orders and maintain associated paperwork.
Assist with customer relations and service for current and potential IronPro customers.
Complete monthly commissions for CT and PM accounts.
Maintain regular and punctual attendance, work safely, and comply with applicable safety policies and company policies, procedures, and standards.
Perform other duties as assigned.