Operations Supervisor - Gallagher Ice Rink at Gallagher Way

The Sports Facilities Companies•Chicago, IL

13d

About The Position

The Operations Supervisor for Gallagher Ice Rink at Gallagher Way oversees daily ice arena operations to help ensure the facility runs smoothly and provides a safe, enjoyable environment for patrons. The role includes supervising and coordinating staff and operations, maintaining the ice surface and equipment, assisting with events and inventory, responding to incidents and guest concerns, enforcing facility policies, and supporting other departments as needed. The position is part-time and requires a flexible schedule, including nights, weekends, holidays, and long hours.

Requirements

Ability to work with a wide variety of ages, from preschool through adult.
Proven experience in facility management, preferably in an ice arena or similar environment.
Ability to work a flexible schedule, including nights, weekends, holidays, and long hours, with regular attendance.
Excellent verbal and written communication skills.
Ability to maintain focus in a high-volume, fast-paced environment.
Excellent guest service skills.
Detail-oriented with outstanding organizational skills.
Ability to multitask and prioritize.
Ability to remain calm and focused in difficult and stressful situations.
Respectful and friendly demeanor toward athletes, guests, visitors, spectators, leaders, and fellow team members.
Ability to work well with others.
Commitment to the safety and wellbeing of others.
Valid driver's license.
Ability to lift 50 pounds waist high.
Ability to stand for extended periods.
Ability to work independently in a busy environment.
Must comply with safety and health code standards.

Nice To Haves

Knowledge of ice maintenance and rink operations is highly desirable.

Responsibilities

Provide courteous and friendly service to guests and staff.
Supervise and coordinate daily ice arena operations, including ice maintenance, scheduling, and facility management.
Maintain the ice surface, check its quality, and address issues promptly.
Assist with setup and teardown for hockey games, public skating sessions, and private rentals.
Assist with managing inventory of ice arena supplies, including ice maintenance materials, concession items, and equipment.
Respond to guest concerns and direct them to the appropriate manager for resolution.
Enforce facility policies and procedures.
Maintain general knowledge of program options and facility events.
Assist other departments as needed.
Ensure the correct equipment is available for games.
Monitor ice operations.
Respond to incidents, accidents, injuries, and altercations as needed.
Complete and file related paperwork.
Assist with daily maintenance and upkeep of department equipment.
Assign duties to staff during shifts.
Inspect equipment and communicate repair or replacement needs to management.
Ensure health and safety standards are followed.
Open and close facilities.
Communicate with management about event setup and breakdown.
Complete special projects, daily assignments, and other duties as directed by management.