Guest Services Team Member - Gallagher Ice Rink at Gallagher Way

The Sports Facilities Companies•Chicago, IL

13d

About The Position

The Guest Services Team Member is the first point of contact for guests at Gallagher Ice Rink at Gallagher Way. The role provides courteous, first-class customer service and accurate information about the facility’s programs and offerings. The position is seasonal and non-exempt, and requires working with guests of a wide range of ages in a high-volume, fast-paced environment. The team member supports guest registration and payments, event administration, venue policy enforcement, and resolution or referral of guest concerns.

Requirements

Able to work with a wide variety of ages, from pre-school through adult.
Flexible work schedule, including nights, weekends, holidays, and long hours; regular attendance is necessary.
Excellent verbal and written communication skills.
Ability to maintain focus in a high-volume, fast-paced environment.
Excellent guest service skills.
Detail-oriented, with outstanding organizational skills.
Ability to multitask, prioritize, and remain calm and focused in difficult and stressful situations.
Respectful and friendly toward athletes, guests, visitors, spectators, leaders, and fellow team members.
Ability to work well with others.
Personal initiative for the betterment of the team and venue.
Commitment to the safety and well-being of others.
Able to lift 20 pounds waist high.
May be required to sit or stand for extended periods, indoors or outdoors, and squat, stoop, or bend.
Required to operate a computer.

Responsibilities

Greet guests and provide information and wayfinding as needed.
Provide courteous and friendly first-in-class service to all guests.
Register guests and process payments for leagues, camps, clinics, drop-in activities, and other offerings.
Maintain knowledge of facility programs, including formats, pricing, and meeting dates and times.
Operate multi-line phones.
Record waivers and event information.
Record tournament and league scores and print daily game sheets.
Maintain confidentiality and discretion with guest and team member information.
Professionally resolve guest concerns and complaints, or direct them to the appropriate manager.
Know and enforce venue policies and procedures.
Complete special projects, daily assignments, and other duties as assigned.