Skate Host – Gallagher Ice Rink at Gallagher Way

The Sports Facilities Companies•Chicago, IL

13d•Onsite

About The Position

Skate Hosts are the friendly faces of Gallagher Ice Rink at Gallagher Way, creating a safe, fun, and welcoming environment for all skaters. This visible, guest-facing role is suited to people who enjoy skating, helping others, and maintaining an energetic atmosphere. Skate Hosts monitor the ice, assist guests, and help ensure safety procedures are followed. The role is seasonal and non-exempt, and reports to the General Manager.

Requirements

Must be at least 18 years of age.
Must be an intermediate-level skater or better.
Must be available to work evenings, weekends, and holidays.
Must be comfortable skating for extended periods of 4–8 hours per shift.
Must be enthusiastic, reliable, and team-oriented, with excellent interpersonal skills.
Must be able to maintain focus in a high-volume, fast-paced environment and stressful situations.
Must have excellent guest-service skills.

Nice To Haves

Previous experience as a Skate Host or in a similar role is preferred.

Responsibilities

Actively monitor skaters on the ice and help maintain a safe and enjoyable experience.
Greet guests warmly and enthusiastically, providing guidance and support as needed.
Provide exceptional guest service on and off the ice.
Politely educate skaters about rink rules and encourage compliance.
Alert management to unsafe or potentially hazardous ice conditions.
Execute policies and procedures professionally and accurately.
Assist guests during incidents or falls and contact management when necessary.
Resolve guest concerns and complaints professionally or direct them to the appropriate manager.
Help maintain the cleanliness and safety of the ice and surrounding area, especially during inclement weather.
Assist with special-event setup, monitoring, and cleanup as required.
Participate in training sessions and team-member meetings.
Assist other departments as necessary.
Perform other duties assigned by management.