Operations Supervisor - Transportation (Supply Chain/Logistics)

Penske•Covington Township, PA

51d•Onsite

About The Position

Penske Logistics is seeking an Operations Supervisor to lead staff at a single location and ensure customer requirements are met while achieving company goals and objectives. The role provides operational leadership to individual contributors and hourly employees, overseeing daily driver deliveries, trailer loading and unloading, and customer service operations in line with service and cost objectives. The supervisor directly manages people, systems, customer needs, equipment, and workforce and equipment scheduling; manages direct-report performance and may make corrective-action and disciplinary decisions up to written-warning level. The position participates in hiring and customer meetings as needed. The supervisor oversees people, logistics operations, financial practices, safety, customer experience, and fleet assets. The position is bonus eligible based on individual and location performance. The schedule is Monday through Friday, 2:00 PM until finish, with hours that may extend into Saturday mornings. Flexibility is required during peak season, holidays, short-staffed periods, and according to business needs.

Requirements

Demonstrated leadership qualities and strong interpersonal skills, including the ability to build and maintain relationships with associates, company leadership, and internal and external customers.
Ability to work efficiently and independently, with strong time-management and organizational skills.
Strong written and oral communication skills and active listening ability.
Ability to manage problems, think critically, and make independent decisions.
Ability to drive process improvement and lead change.
Proficiency with Microsoft Word, Excel, Outlook, and PowerPoint.
Ownership and responsibility to run the operation with a sense of urgency.
High school diploma or equivalent required.
Regular, predictable, full attendance is an essential job function.
Willingness to travel as necessary and work the required schedule at the specified location.
Must complete a Penske employment application and submit to a background investigation, including past employment, education, and criminal history, and drug screening.
Ability to meet the role's physical and mental demands, including reading, communicating, remembering and analyzing information, and understanding instructions or guidelines.
May be required to stand, walk, and sit; frequently use hands to touch, handle, and feel and reach with hands and arms; and occasionally lift or move up to 25 pounds (12 kg).
Required vision abilities include close, distance, and peripheral vision, depth perception, and the ability to adjust focus.

Nice To Haves

Bachelor’s degree preferred.

Responsibilities

Ensure supervisors and associates are trained, competent, and understand how their work supports customer business objectives.
Communicate specific, measurable performance standards.
Interview hourly associates and provide hiring recommendations.
Monitor attendance, productivity, and other performance standards; coach and counsel associates.
Motivate and engage associates through team accomplishments and recognition.
Supervise customer service, freight loading and unloading, dispatch, documentation, and procedure control.
Conduct team meetings.
Evaluate and recommend changes to dispatch work methods to improve productivity, and assist with training new associates.
Provide operational relief coverage when associates are absent or using time off.
Maintain working knowledge of site operating systems to ensure compliance and resolve exceptions correctly.
Complete required records and reports accurately and on time.
Ensure compliance with financial policies and procedures, including tracking MPG, returns, and damages.
Consider the relationship between operational decisions and profitability.
Manage associates' working hours and activities to minimize overtime and meet or exceed productivity targets.
Align daily management and associate activities with the location safety strategy.
Provide communication, training, feedback, and direction to support safe work performance.
Ensure compliance with applicable regulatory requirements and company policies and procedures; conduct safety observations.
Understand location-specific customer goals and work to meet or exceed expectations, communicating the company's commitment to helping customers meet their objectives.
Identify areas that may benefit from continuous improvement efforts.
Plan work assignments to use fleet equipment effectively and help associates operate equipment safely and efficiently.
Work with vendors to maintain equipment and with Penske Truck Leasing to complete scheduled preventative maintenance.
Complete other projects and tasks assigned by the supervisor.