Operations Supervisor - Transportation (Supply Chain/Logistics)

Penske•Saginaw, MI

37d

About The Position

Penske Logistics is seeking an experienced leader to supervise drivers at a single transportation and logistics location. The Operations Supervisor provides operational direction to individual contributors and hourly employees, ensuring daily work—including driver deliveries, trailer loading and unloading, and customer service—is completed in alignment with customer requirements, company services, and cost objectives. The role supervises people, systems, customer needs, equipment, and workforce and equipment scheduling; manages direct-report performance and makes corrective-action and disciplinary decisions up to the written-warning level; and participates in hiring and customer meetings as needed. The position supports 16 CDL drivers. The schedule is Monday through Friday, 7:00 AM to 4:00 PM, with after-hours and on-call flexibility, including some evenings and weekends. Most issues are handled remotely, with site response for emergencies when necessary. The supervisor may also need to travel as necessary and provide operational relief coverage when associates are absent or using time off. Penske Logistics provides transportation, warehousing, and supply-chain management solutions, with operations in North America, South America, Europe, and Asia.

Requirements

Demonstrated leadership qualities and strong interpersonal skills, including the ability to build rapport and maintain relationships with associates, company leadership, and internal and external customers.
Ability to work efficiently and independently, with strong time-management and organizational skills.
Strong written and oral communication skills and active-listening ability.
Ability to manage problems, think critically, and make independent decisions.
Ability to drive process improvement and lead change.
Proficiency with Microsoft Word, Excel, Outlook, and PowerPoint.
Ownership and responsibility to run the operation with a sense of urgency.
High school diploma or equivalent.
Regular, predictable, full attendance.
Willingness to travel as necessary and work the required schedule and at the specified location.
Completion of the Penske employment application and submission to a background investigation, including past employment, education, and criminal history, and drug screening.
Ability to read, communicate verbally and in writing, remember and analyze information, and understand instructions or guidelines.
Ability to stand, walk, and sit; frequently use hands to touch, handle, and feel; reach with hands and arms; and occasionally lift or move up to 25 pounds (12 kg).
Required vision abilities include close, distance, and peripheral vision, depth perception, and the ability to adjust focus.

Nice To Haves

Bachelor’s degree preferred.

Responsibilities

Ensure supervisors and associates are trained, competent, and understand how their work supports customer business objectives.
Communicate specific, measurable performance standards.
Interview hourly associates and provide hiring recommendations.
Monitor attendance, productivity, and other performance standards, and coach and counsel associates.
Motivate and engage associates by recognizing team accomplishments.
Supervise customer service, freight loading and unloading, dispatch, documentation, and procedure control.
Conduct team meetings and assist with training new associates.
Evaluate and recommend work-method changes to improve dispatch productivity.
Provide relief coverage for operational duties when associates are absent or taking time off.
Maintain working knowledge of site operating systems to ensure compliance and resolve exceptions.
Complete required records and reports accurately and on time.
Ensure compliance with financial policies and procedures, including tracking MPG, returns, and damages.
Manage associates’ working hours and activities to minimize overtime and meet or exceed productivity targets.
Align daily management and associate activities with the location’s safety strategy.
Provide communication, training, feedback, and direction to support safe work performance.
Ensure compliance with applicable regulations and company policies and procedures, and conduct safety observations.
Work to meet and exceed location-specific customer goals and communicate commitment to customer objectives.
Identify opportunities for continuous improvement.
Plan work assignments to use fleet equipment effectively and ensure associates understand safe, efficient equipment operation.
Coordinate with vendors on equipment maintenance and with Penske Truck Leasing on preventive-maintenance schedules.
Complete other projects and tasks assigned by the supervisor.