Ops Supervisor Hauling

Republic Services•Jefferson City, MO

About The Position

The Operations Supervisor – Hauling Operations supervises collections activities across one or more lines of business, such as commercial, residential, roll-off (industrial), and/or container delivery and pickup, in a geographically dispersed area. The role oversees drivers and helpers and works with the Operations Manager and General Manager to implement tactical initiatives that support functional excellence and budget achievement. The Operations Supervisor ensures adherence to accident prevention programs and leads operations in compliance with safety, environmental, operating, regulatory, accounting, ethics, and other standards. The role is responsible for delivering safety, customer experience, and efficiency while supporting employee engagement. The position also develops team talent, addresses customer and operational issues, and performs other job-related duties as needed or assigned.

Requirements

At least 1 year of lead or supervisory experience.
Ability to direct a large staff.
Process-oriented and results-oriented approach to setting and pursuing aggressive goals, with commitment to organizational success and effective use of resources.
Problem-solving, analytical, critical-thinking, and decision-making skills.
Ability to collaborate and build and work with teams.
Creative thinking and willingness to challenge conventional solutions.
Ethical behavior and ability to promote ethical conduct.
Strong leadership skills and sound judgment in identifying and developing talent, with an emphasis on building high-performing teams.

Responsibilities

Provide leadership on safety goals and objectives and communicate them to employees.
Identify and address unsafe conditions on drivers’ routes and coordinate with Sales to identify hazards on new routes or at new customer sites.
Partner with Maintenance to keep equipment operational and compliant with safety standards.
Oversee safety and accident-prevention programs, maintain loss-control practices, and promote a safe and productive work environment.
Engage employees in safety efforts through personal example and outreach.
Deliver customer service that meets or exceeds customer expectations and missed-pickup goals.
Resolve unusual service requests, equipment breakdowns, and schedule changes through timely communication with stakeholders.
Work with customers to resolve issues and improve their experience, satisfaction, and loyalty.
Set productivity goals, uphold operating standards, and manage labor hours and disposal expenses against agreed plans.
Lead drivers to meet or exceed productivity goals across routes.
Create, modify, and improve routes to maximize density and efficiency.
Reduce route hours where possible through methods such as service conversions and container upsizing.
Execute operational plans to achieve or exceed budget goals.
Support service delivery and work with Maintenance on fleet quality and maintenance.
Build a collaborative and communicative team environment that supports employee engagement.
Develop team talent, understand employees’ career goals, and coach them for advancement.
Perform other job-related duties as needed or assigned.