Ops Manager Hauling- Training Position

Republic Services•San Antonio, TX

11d

About The Position

Within a business unit, the Operations Manager - Hauling manages collections activities for commercial, industrial, and residential customers, along with container delivery and pickup, across a geographically dispersed area. The role leads Operations Supervisors, Dispatchers, Operations Clerks, Drivers, and Helpers responsible for commercial, roll-off, and residential routes throughout the business unit. Working with the General Manager and other business-unit managers, the Operations Manager executes a local market strategy that supports the Area’s strategic operating and marketing plans. The role leads tactical initiatives to improve functional excellence, customer experience, growth, durability, and budget achievement. It oversees collections operations, safety and accident prevention, compliance with standards, and change-management initiatives that contribute to the business unit’s performance and sustainability.

Requirements

High school diploma or GED.
At least 2 years of supervisory or management experience, or participation in Republic Services’ management trainee program.
Demonstrated business acumen, strategic thinking, and ability to execute a formulated strategy.
Demonstrated ability to lead change initiatives and direct a large staff.
Process-oriented and results-oriented, with a record of setting and pursuing aggressive goals and marshaling resources to achieve organizational objectives.
Problem-solving, analytical, critical-thinking, and decision-making skills.
Ability to optimize near-term results in support of long-term sustainable success.
Collaborative approach and ability to build and work with teams.
Creative thinking and willingness to challenge conventional solutions.
Demonstrated ethical behavior.
Strong leadership skills and sound judgment of talent, with emphasis on hiring and developing high-performing teams.

Responsibilities

Manage staff, including hiring, training, coaching, and performance management; develop supervisory goals and objectives; and resolve safety issues and claims effectively.
Implement plans that support the business unit’s strategic and operating plan, and lead tactical initiatives to improve customer experience, growth, durability, and profitability.
Optimize productivity and route management for commercial, roll-off, and residential routes; establish productivity goals; ensure adherence to operating standards; and manage labor hours and disposal expenses.
Work with customers and local, state, and federal government employees to resolve customer-service concerns and ensure regulatory compliance.
Oversee safety and accident-prevention programs, take reasonable action to prevent accidents and injuries, maintain a safe and productive work environment, and implement and maintain an effective loss-control and safety program.
Lead operations to ensure compliance with environmental, operating, regulatory, safety, accounting, and ethics standards.
Approve expenses and manage the operations department budget, including purchase orders and vendor pricing.
Develop a high-performing team and workplace culture, manage performance and talent development, and promote sharing of best practices.
Build and maintain effective relationships with relevant government, community, and environmental groups.