Operations Supervisor - Transportation (Supply Chain/Logistics)

Penske•Obetz, OH

46d

About The Position

Penske Logistics is seeking an Operations Supervisor to lead staff at a single transportation and logistics location. The role provides operational leadership to individual contributors and hourly employees, ensuring daily activities—including driver deliveries, trailer loading and unloading, dispatch, and customer service—meet customer requirements and company service and cost objectives. The supervisor oversees people, systems, customer needs, equipment, and workforce and equipment scheduling; manages direct-report performance; and may make corrective-action and disciplinary decisions up to the written-warning level. The supervisor participates in hiring and customer meetings as needed. The position is bonus eligible based on individual and location performance. The stated schedules are Monday–Friday, either 5:00 a.m.–3:30 p.m. or 10:00 a.m.–6:00 p.m. Flexibility is required around peak season, holidays, short staffing, and business needs. The role includes leading people and logistics operations, monitoring financial and productivity performance, promoting safety and customer satisfaction, driving continuous improvement, and coordinating fleet and equipment use and maintenance.

Requirements

Demonstrated leadership qualities and strong interpersonal skills, including the ability to build rapport and maintain relationships with associates, company leadership, and internal and external customers.
Ability to work efficiently and independently with strong time-management and organizational skills.
Strong written and verbal communication skills and ability to actively listen.
Ability to manage problems, think critically, and make decisions independently.
Ability to drive process improvement and lead change.
Proficiency with Microsoft Word, Excel, Outlook, and PowerPoint.
Ownership and responsibility to run the operation with a sense of urgency.
High school diploma or equivalent required.
Regular, predictable, full attendance is an essential function of the job.
Willingness to travel as necessary and work the required schedule and at the specified location.
Completion of a Penske employment application and submission to a background investigation, including past employment, education, and criminal history, and drug screening are required.
Ability to read, communicate verbally and/or in writing, remember and analyze information, and understand instructions or guidelines.
Ability to stand, walk, and sit; frequently use hands to touch, handle, and feel and reach with hands and arms; and occasionally lift and/or move up to 25 lbs/12 kg.
Vision abilities required include close vision, distance vision, peripheral vision, depth perception, and ability to adjust focus.

Nice To Haves

Bachelor’s degree preferred.

Responsibilities

Ensure supervisors and associates are trained, competent, and understand how their work supports customer objectives.
Communicate specific and measurable performance standards.
Interview hourly associates and provide hiring recommendations.
Monitor attendance, productivity, and other performance standards; coach and counsel associates.
Motivate and engage associates through team accomplishments and recognition.
Supervise customer service, freight loading and unloading, dispatch, documentation, and procedural control.
Conduct team meetings and assist with training new associates.
Evaluate and recommend work-method changes to improve dispatch productivity.
Provide relief coverage for operational duties when associates are absent or using time off.
Maintain working knowledge of site operating systems to ensure compliance and resolve exceptions.
Complete records and reports accurately and on time.
Ensure compliance with financial policies and procedures, including tracking MPG, returns, and damages.
Manage associates’ working hours and activities to control overtime and meet or exceed productivity targets.
Align daily management and associate activities with the location safety strategy; provide safety communication, training, feedback, and direction; and conduct safety observations.
Ensure compliance with applicable regulatory requirements and company policies and procedures.
Understand location-specific customer goals and work to meet or exceed expectations; communicate the company’s commitment to helping customers achieve their objectives.
Identify opportunities for continuous improvement.
Plan work assignments to use fleet equipment effectively and ensure associates understand safe and efficient equipment operation.
Coordinate with vendors to maintain equipment and with Penske Truck Leasing to complete scheduled preventative maintenance.
Perform other projects and tasks as assigned by the supervisor.