Operations Supervisor, Cardiology - Santa Monica

Cedars-Sinai•Santa Monica, CA

2d•$34 - $52

About The Position

The Supervisor, Operations is responsible for the daily oversight of the administrative and clinical operations of assigned practices, departments, and/or programs. The role supports the needs of physicians, patients, and staff, as well as the mission and vision of Cedars-Sinai Health System and Cedars-Sinai Medical Care Foundation. The position supports business and fiscal requirements, develops operational plans in collaboration with the Operations Manager, manages budgets and expenses, and oversees facilities and equipment. It works with department leadership to establish patient-care workflows, coordinate coverage, implement new processes and technologies, and maintain quality controls. The supervisor also supports staff and physicians in using information systems, supervises employees in assigned areas, and serves as a liaison with operational and support departments.

Requirements

High school diploma or GED required at minimum.
Three or more years of medical office experience, preferably in a multispecialty medical group setting, with previous medical office management and/or supervisory experience, or equivalent education and experience.

Nice To Haves

Bachelor’s degree or progress toward completion.
California phlebotomy certification upon hire.

Responsibilities

Understand and support the Foundation’s business requirements and fiscal structure, including patient assignment, risk and specialty network structures, and utilization management; serve as a resource for staff and physicians.
Collaborate with the Operations Manager to develop business and operations plans for assigned areas, programs, and services.
Assume fiscal responsibility for areas of oversight, including budget preparation, expense control, and revenue enhancement.
Maintain facilities by planning space allocations, layouts, and floor moves, and arranging for and supervising building maintenance.
Comply with HIPAA requirements and company policies for the retention, protection, retrieval, transfer, and disposal of clinical records.
Maintain equipment by planning procurement and maintenance and evaluating products, services, and warranties.
Collaborate with department leadership to establish patient-care processes and workflows and develop procedures that support quality and timely patient-care services.
Ensure appropriate physician, locum, allied health professional, technician, and staff coverage for all areas.
Participate in the design and support operational implementation of organizational workflows, processes, programs, and technologies.
Maintain quality-control programs and proactively partner with risk, quality, and clinical services departments to monitor and improve clinical services.
Support staff and physicians in using information systems and technologies; serve as the practice liaison for system-related issues and improvements, including workflow and system enhancements.
Supervise employees in assigned areas, including administrative, clinical, and technician staff; in conjunction with executive and medical leadership, directly supervise physician extenders.
Assess and interview candidates and oversee competency assessment and improvement, work assignments, schedules, orientation, coaching, training, in-services, performance evaluation, compensation, mentoring, discipline, and termination, partnering with appropriate departments as needed.
Serve as a liaison with facilities management, patient billing, utilization management, quality, risk, human resources, and payroll.