Sales Lead - Santa Monica

The Salvation Army•Santa Monica, CA

17h

About The Position

The Sales Lead helps provide customers with a strong selection, exceptional service, and well-organized stores in support of The Salvation Army’s spiritual, social, and rehabilitation programs. The role is accountable for meeting store sales and income budget expectations while managing expenses to maximize profitability. It also supports a positive, mentoring environment for Beneficiaries participating in the ARC rehabilitation program by collaborating with program staff and implementing effective Work Therapy Assignments. The Sales Lead partners with the Store Manager in daily operations and assumes responsibility for store operations when the Store Manager and/or Assistant Manager are absent. The position supports employees through coaching, training, and development; helps maintain customer and donor satisfaction; and supports efficient back-room processing, safety, and security. The role may involve transfer or relocation to another store based on business needs.

Requirements

High school diploma or equivalent.
At least one year of previous retail experience.
Ability to communicate effectively with management, store employees, customers, and donors.
Must pass a background check, including Criminal History and Sex Offender Registry checks.
Ability to sit, walk, stand, bend, squat, climb, kneel, and twist intermittently or continuously.
Ability to grasp, push, and pull objects such as files, file cabinet drawers, clothing and merchandise carts, rolling clothing racks, fixtures, furniture dollies, platform trucks, hand trucks, and miscellaneous carts.
Ability to lift up to 50 pounds.
Ability to perform repetitive-motion tasks.
Problem-solving ability, including identifying and resolving problems, gathering and analyzing information, and developing solutions.
Oral communication skills, including speaking professionally and clearly, seeking clarification, and responding appropriately to questions.
Written communication skills, including clear writing, editing for spelling and grammar, accurate presentation of numerical data, and interpreting written information.
Teamwork skills, including balancing individual and team responsibilities and building positive team spirit, morale, and commitment to goals and values.

Nice To Haves

Supervisory experience is preferred.

Responsibilities

Partner with the Store Manager in daily store operations, including opening and closing, point-of-sale operations, inventory management and rotation, merchandising standards, and donations.
Assume responsibility for day-to-day store operations, including personnel and cash handling, when the Store Manager and/or Assistant Manager is absent.
Discuss concerns with the District Sales Manager.
Assist the Store Manager in monitoring and analyzing key performance indicators to drive sales and profitability against budget and goals.
Schedule store employees to provide appropriate store and donation-center coverage when the Store Manager and Assistant Manager are absent.
Coordinate daily morning and shift-change team meetings.
Coach, train, and develop store employees.
Process paperwork in accordance with Review Standards, particularly Time and Attendance compliance.
Promote customer and donor satisfaction through excellent service and maintain positive community relations.
Develop strategies to improve service and the customer experience.
Support the Store Manager in ensuring Back Room Processors/Warehouse Associates work effectively and efficiently to meet daily processing goals.
Supervise, support, and report on the conduct of program Beneficiaries when Work Therapy Assignments are in place at the store.
Protect and secure store currency, inventory, and property when the Store Manager and Assistant Manager are absent, including safe funds, daily cash-deposit logging, bank deposits, products, equipment, and building security.
Secure the building during non-operating hours by arming the alarm system and following alert protocol.
Establish and maintain safety measures consistent with ARC policy and government regulations, and report safety issues and incidents immediately.
Assist the Store Manager and Assistant Manager with conducting and recording mandatory weekly store meetings.
Complete tasks assigned by the District Sales Manager, Command Retail Directors, and Command Administration.
Be available for transfer or relocation to other stores based on business needs.