Operations Supervisor, Cardiology - Santa Monica

Cedars-Sinai Medical Center•Santa Monica, CA

About The Position

The Supervisor, Operations oversees the daily administrative and clinical operations of assigned practices, departments, and/or programs, meeting the needs of physicians, patients, and staff while supporting the mission and vision of Cedars-Sinai Health System and Cedars-Sinai Medical Care Foundation. The role supports the Foundation’s business and fiscal requirements, develops operational plans in collaboration with the Operations Manager, and assumes responsibility for budgets, expenses, revenue enhancement, facilities, equipment, and compliant clinical-record handling. In collaboration with department leadership, the Supervisor establishes patient-care processes and workflows, supports quality and timely patient-care services, ensures appropriate staffing coverage, and helps implement new workflows, programs, processes, and technologies. The role monitors quality and works with risk, quality, and clinical services teams on continuous improvement. It also supports staff and physicians in using information systems and serves as a liaison to resolve system issues and implement improvements. Depending on assigned responsibilities, the Supervisor oversees administrative, clinical, and technician employees and directly supervises physician extenders in conjunction with executive and medical leadership. Duties include hiring, competency development, work assignments and schedules, orientation, coaching, training, performance evaluation, compensation, mentoring, discipline, and termination, partnering with relevant departments as needed. The role also liaises with facilities management, patient billing, utilization management, quality, risk, human resources, and payroll.

Requirements

High school diploma or GED required.
Three or more years of medical office experience, preferably in a multi-specialty medical group setting, or previous medical office management and/or supervisory experience, or equivalent education and experience.

Nice To Haves

Bachelor’s degree or progress toward completion.
California phlebotomy certification upon hire.

Responsibilities

Understand and support the Foundation’s business requirements and fiscal structure, including patient assignment, risk and specialty network structures, and utilization management.
Serve as a key resource for staff and physicians regarding business and operational requirements.
Develop business and operations plans for assigned areas, programs, and services in collaboration with the Operations Manager.
Manage fiscal responsibilities, including budget preparation, expense control, and revenue enhancement.
Maintain facilities by planning space allocations, layouts, and floor moves and arranging and supervising building maintenance.
Protect clinical records in accordance with HIPAA and company policies for retention, protection, retrieval, transfer, and disposal.
Maintain equipment by planning procurement and maintenance and evaluating products, services, and warranties.
Establish patient-care processes and workflows with department leadership and help develop procedures supporting quality and timely patient-care services.
Ensure appropriate physician, locum, allied health professional, technician, and staff coverage.
Participate in designing and support operational implementation of new workflows, processes, programs, and technologies.
Maintain quality-control programs and partner with risk, quality, and clinical services departments to monitor and improve clinical services.
Support staff and physicians in using information systems and technologies; resolve system-related issues and identify and implement system and workflow improvements.
Supervise employees in assigned areas, including administrative, clinical, and technician staff, and directly supervise physician extenders when assigned.
Assess and interview candidates; manage competency assessment and improvement, assignments, schedules, orientation, coaching, training, in-services, performance evaluation, compensation, mentoring, discipline, and termination.
Partner with relevant departments, including clinical services, risk, quality, and human resources, in carrying out supervisory duties.
Serve as liaison with facilities management, patient billing, utilization management, quality, risk, human resources, and payroll.