Operations Supervisor - Transportation (Supply Chain/Logistics)

Penske•Orlando, FL

25d

About The Position

Penske Logistics is seeking an Operations Supervisor to lead staff at a single location and ensure customer requirements are achieved while meeting company goals and objectives. The role provides operational leadership to individual contributors and hourly employees, overseeing daily activities such as driver deliveries, trailer loading and unloading, and customer service operations in line with company service and cost objectives. The supervisor directly manages people, systems, customer needs, equipment, and workforce and equipment scheduling; manages direct-report performance and makes corrective-action and disciplinary decisions up to written warnings; and participates in hiring and customer meetings as needed. The position is bonus eligible based on individual and location performance. The stated schedule is Monday through Friday, 4:00 p.m. to 1:30 a.m., with flexibility to work short-staffed or during peak season as business needs require.

Requirements

Demonstrated leadership qualities and strong interpersonal skills, including the ability to build rapport and maintain relationships with associates, company leadership, and internal and external customers.
Ability to work efficiently and independently, with strong time-management and organizational skills.
Strong written and oral communication skills and active-listening ability.
Ability to manage problems, think critically, and make decisions independently.
Ability to drive process improvement and lead change.
Proficiency with Microsoft Word, Excel, Outlook, and PowerPoint.
Ownership and responsibility to run the operation with a sense of urgency.
High school diploma or equivalent required.
Regular, predictable, full attendance is an essential function of the job.
Willingness to travel as necessary, work the required schedule and at the specified location, complete a Penske employment application, and submit to a background investigation and drug screening.
Ability to read, communicate verbally and/or in writing, remember and analyze information, and understand instructions or guidelines.
Ability to stand, walk, and sit; frequently use hands to touch, handle, and feel; reach with hands and arms; and occasionally lift and/or move up to 25 pounds.
Vision abilities including close vision, distance vision, peripheral vision, depth perception, and the ability to adjust focus.

Nice To Haves

Bachelor's degree preferred.

Responsibilities

Establish and sustain training and competency for supervisors and associates, and help them understand how their work supports customer business objectives.
Communicate specific and measurable performance standards.
Interview hourly associates and provide hiring recommendations.
Monitor attendance, productivity, and other performance standards; coach and counsel associates.
Motivate and engage associates through team accomplishments and recognition.
Supervise customer service, freight loading and unloading, dispatch, documentation, and procedure control.
Conduct team meetings and help train new associates.
Evaluate and recommend preferred work-method changes to improve dispatch productivity.
Provide relief coverage for operational duties when associates are absent or on time off.
Maintain working knowledge of site operating systems to ensure operational compliance and resolve exceptions correctly.
Complete records and reports accurately and on time.
Ensure compliance with financial policies and procedures, including tracking MPG, returns, and damages.
Manage associates' working hours and activities to minimize overtime and meet or exceed productivity targets.
Align daily management and associate activities with the location safety strategy; provide safety communication, training, feedback, and direction; ensure compliance with applicable regulations and company policies; and conduct safety observations.
Understand location-specific customer goals and work to meet or exceed expectations while communicating the company's commitment to helping customers achieve their objectives.
Identify opportunities for continuous improvement.
Plan work assignments for effective use of fleet equipment and help hourly associates operate equipment safely and efficiently.
Coordinate with vendors on equipment maintenance and with Penske Truck Leasing to complete preventive maintenance schedules.
Perform other projects and tasks as assigned by the supervisor.