Ops Supervisor Hauling

Republic Services•Santa Ana, CA

17d

About The Position

Within a division, the Operations Supervisor – Hauling Operations supervises collection activities in one or more lines of business, including commercial, residential, roll-off (industrial), and/or container delivery and pick up, across a geographically dispersed area. The supervisor oversees drivers and helpers and works with the Operations Manager and General Manager to implement tactical initiatives that support functional excellence and budget achievement. The role ensures compliance with accident prevention programs and applicable safety, environmental, operating, regulatory, accounting, ethics, and other standards. It is responsible for delivering safety, customer experience, and efficiency while supporting employee engagement.

Requirements

At least 1 year of lead or supervisory experience.
Ability to direct a large staff.
Process-oriented and results-oriented, with a record of setting and pursuing aggressive goals and marshaling resources to achieve organizational objectives.
Demonstrated problem-solving, analytical, critical-thinking, and decision-making skills.
Collaborative approach and ability to build and work with teams.
Creative thinking and willingness to challenge conventional solutions.
Demonstrates and promotes ethical behavior.
Strong leadership skills and proven judgment of talent, emphasizing hiring and developing high-performance teams.

Responsibilities

Provide leadership toward safety goals and communicate safety objectives.
Identify and remove unsafe conditions on routes and work with Sales to address hazards on new routes or at new customers.
Partner with Maintenance to keep equipment in working order and compliant with safety standards.
Oversee safety, accident prevention, and loss-control programs; promote a safe, productive work environment and take reasonable steps to prevent accidents and injuries.
Engage employees in safety through personal example and direct outreach.
Provide service that meets or exceeds customer expectations and achieve missed-pickup goals.
Resolve unusual service requests, equipment breakdowns, and schedule changes, communicating promptly with stakeholders.
Work with customers to resolve issues and improve their experience; represent the Company positively to support satisfaction and loyalty.
Set productivity goals, uphold operating standards, and manage labor hours and disposal expenses according to established plans.
Lead drivers in meeting or exceeding productivity expectations across routes.
Create, modify, and improve routes to maximize density and efficiency.
Reduce route hours where possible through methods such as service conversions and container upsizing.
Execute operational plans that support or exceed division budget goals.
Support service delivery and work with Maintenance on fleet quality and maintenance.
Create a collaborative and communicative team environment and promote employee engagement.
Develop team talent, understand employees’ career goals, and coach them for advancement.
Perform other job-related duties as needed or assigned.