Operations Supervisor - Night Shift Differential - Transportation (Supply Chain/Logistics)
About The Position
The Operations Supervisor provides operational leadership at a single location, supervising individual contributors and hourly staff to ensure daily transportation and logistics tasks meet customer requirements, company goals, and cost objectives. Responsibilities include overseeing driver deliveries, trailer loading and unloading, customer service, dispatch, documentation, workforce and equipment scheduling, and performance management of direct reports. The role includes making corrective-action and disciplinary decisions up to the written-warning level, participating in hiring, and attending customer meetings as needed. The position supports Class A drivers and works Wednesday through Saturday, generally from 5:00 PM to 5:00 AM; hours may vary based on business needs. It requires regular, predictable, full attendance and willingness to travel as necessary and work at the specified location. The role is bonus-eligible based on individual and location performance and includes a bi-weekly third-shift differential of $205 ($5,330 annually) in addition to the stated base salary range.
Requirements
- Demonstrated leadership qualities and strong interpersonal skills, including the ability to build rapport and maintain relationships with associates, company leaders, and internal and external customers.
- Ability to work efficiently and independently with strong time-management and organizational skills.
- Strong written and oral communication skills and active-listening ability.
- Ability to manage problems, think critically, and make decisions independently.
- Ability to drive process improvement and lead change.
- Proficiency with Microsoft Word, Excel, Outlook, and PowerPoint.
- Ownership, responsibility, and a sense of urgency in running the operation.
- High school diploma or equivalent.
- Regular, predictable, full attendance.
- Willingness to travel as necessary and work the required schedule at the specified location.
- Completion of the Penske employment application and required background investigation, including past employment, education, and criminal history, and drug screening.
- Ability to perform the described physical and mental functions, with reasonable accommodations where applicable; occasional lifting or moving of up to 25 pounds is required.
Nice To Haves
- Transportation experience is preferred but not required.
- Bachelor’s degree preferred.
- Strong communication, goal orientation, attention to detail, and demonstrated leadership skills.
Responsibilities
- Lead, train, and support supervisors and associates so they understand customer objectives and are competent in their work.
- Communicate specific, measurable performance standards; monitor attendance and productivity; and coach and counsel associates.
- Interview hourly associates and provide hiring recommendations.
- Motivate and engage associates through teamwork, accomplishment, and recognition.
- Supervise logistics operations, including customer service, freight loading and unloading, dispatch, documentation, and procedure control.
- Conduct team meetings and assist with training new associates.
- Evaluate and recommend work-method changes to improve dispatch productivity.
- Provide operational coverage when associates are absent or using time off.
- Maintain working knowledge of site operating systems to support compliance and resolve exceptions correctly.
- Complete required records and reports accurately and on time.
- Ensure compliance with financial policies and procedures, including tracking MPG, returns, and damages.
- Manage associate hours and activities to minimize overtime and meet or exceed productivity targets.
- Align daily management and associate activities with the location's safety strategy; provide safety communication, training, feedback, and direction.
- Ensure compliance with regulatory requirements and company policies and procedures, and conduct safety observations.
- Understand customer goals and work to meet or exceed expectations; communicate the company's commitment to helping customers achieve their objectives.
- Identify opportunities for continuous improvement.
- Plan work assignments for effective use of fleet equipment and promote its safe, efficient operation.
- Coordinate with vendors on equipment maintenance and with Penske Truck Leasing on preventive-maintenance schedules.
- Perform other projects and tasks as assigned by the supervisor.
Benefits
- Excellent benefits plan for associates and their families.
- Bi-weekly third-shift differential of $205 ($5,330 annually).
- Performance- and location-based bonus eligibility.
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
High school or GED
