Operations Supervisor - Transportation (Supply Chain/Logistics)

Penske•Sealy, TX

73d

About The Position

The Operations Supervisor provides operational leadership at a single location, guiding individual contributors and hourly employees to carry out daily work while meeting customer requirements and company service and cost objectives. Responsibilities span driver deliveries, trailer loading and unloading, dispatch, customer service, workforce and equipment scheduling, systems, and customer needs. The supervisor manages direct-report performance, including corrective action and disciplinary decisions up to the written-warning level, participates in hiring, and attends customer meetings as needed. This role is bonus-eligible based on individual and location performance. The schedule is Monday through Friday, 10:00 p.m. to 8:00 a.m. Flexibility is required during peak season, holidays, short staffing, and according to business needs. The position requires attendance at the specified location and willingness to travel as necessary.

Requirements

Demonstrated leadership and strong interpersonal skills, including the ability to build rapport and maintain relationships with associates, company leadership, and internal and external customers.
Ability to work efficiently and independently, with strong time-management and organizational skills.
Strong written and oral communication skills and active-listening ability.
Ability to manage problems, think critically, and make independent decisions.
Ability to drive process improvement and lead change.
Proficiency with Microsoft Word, Excel, Outlook, and PowerPoint.
Demonstrated ownership and responsibility, with a sense of urgency in running operations.
High school diploma or equivalent.
Regular, predictable, full attendance is an essential job function.
Willingness to travel as necessary and work the required schedule at the specified location.
Completion of the Penske employment application and successful background investigation, including past employment, education, and criminal history, and drug screening.

Nice To Haves

Bachelor's degree.

Responsibilities

Ensure supervisors and associates are trained, competent, and understand how their work supports customer business objectives.
Communicate specific and measurable performance standards.
Interview hourly associates and recommend candidates for hire.
Monitor attendance, productivity, and other performance standards; coach and counsel associates.
Motivate and engage associates through team accomplishments and recognition.
Supervise logistics operations, including customer service, freight loading and unloading, dispatch, documentation, and procedure control.
Conduct team meetings and assist with training new associates.
Evaluate and recommend work-method changes to improve dispatch productivity.
Provide relief coverage for operational duties when associates are absent or using time off.
Maintain working knowledge of site operating systems to ensure compliance and resolve exceptions.
Complete required records and reports accurately and on time.
Ensure compliance with financial policies and procedures, including tracking MPG, returns, and damages.
Manage associates' working hours and activities to minimize overtime and meet or exceed productivity targets.
Align daily management and associate activities with the location safety strategy; provide communication, training, feedback, and direction for safe performance.
Ensure compliance with applicable regulatory requirements and company policies and procedures, and conduct safety observations.
Understand customer goals and objectives and work to meet or exceed expectations.
Communicate the company's commitment to helping customers meet their objectives and identify opportunities for continuous improvement.
Plan work assignments for effective fleet-equipment use and promote safe, efficient equipment operation.
Work with vendors to maintain equipment and with Penske Truck Leasing to complete preventive-maintenance schedules.
Complete other projects and tasks assigned by the supervisor.