Operations Supervisor - Transportation (Supply Chain/Logistics)

Penske•Bessemer, AL

69d

About The Position

The Operations Supervisor provides operational leadership at a single location, supervising staff and hourly associates to ensure customer requirements are met while achieving company goals and cost objectives. The role oversees daily transportation and logistics activities, including driver deliveries, trailer loading and unloading, dispatch, documentation, customer service, workforce scheduling, and equipment scheduling. The supervisor manages direct-report performance, provides coaching and corrective action up to written warnings, participates in hiring, and attends customer meetings as needed. The position involves leading people, operations, finances, safety, customer experience, continuous improvement, and fleet assets. The supervisor ensures staff are trained and performance standards are clear; monitors attendance and productivity; maintains operational and regulatory compliance; manages working hours and productivity; supports safe equipment use and maintenance; and works to meet customer objectives. The schedule is Sunday through Thursday, 8:00 p.m. to 6:00 a.m., with hours varying based on business needs. The role is bonus eligible based on individual and location performance.

Requirements

Demonstrated leadership qualities and strong interpersonal skills, including the ability to build rapport and maintain relationships with associates, company leadership, and internal and external customers.
Ability to work efficiently and independently with strong time-management and organizational skills.
Strong written and oral communication skills and active-listening ability.
Ability to manage problems, think critically, and make independent decisions.
Ability to drive process improvement and lead change.
Proficiency with Microsoft Word, Excel, Outlook, and PowerPoint.
Ownership and responsibility to run the operation with a sense of urgency.
High school diploma or equivalent.
Regular, predictable, full attendance.
Willingness to travel as necessary and work the required schedule at the required location.
Completion of the Penske employment application and submission to a background investigation, including past employment, education, and criminal history, and drug screening.
Ability to read, communicate verbally and/or in writing, remember and analyze information, and understand instructions or guidelines.
Ability to stand, walk, and sit; frequently use hands to touch, handle, and feel; reach with hands and arms; and occasionally lift and/or move up to 25 pounds/12 kilograms.
Vision abilities including close, distance, and peripheral vision, depth perception, and adjustment of focus.

Nice To Haves

Bachelor’s degree.

Responsibilities

Ensure supervisors and associates are trained, competent, and understand how their work supports customer business objectives.
Communicate specific and measurable performance standards.
Interview hourly associates and provide hiring recommendations.
Monitor attendance, productivity, and performance; provide coaching and counseling.
Motivate and engage associates through team accomplishments and recognition.
Supervise customer service, freight loading and unloading, dispatch, documentation, and procedure control.
Conduct team meetings and assist with training new associates.
Evaluate and recommend changes to work methods to improve dispatch productivity.
Provide relief coverage for operational duties when associates are absent or using time off.
Maintain working knowledge of site operating systems and ensure compliance and resolution of exceptions.
Complete required records and reports accurately and on time.
Ensure compliance with financial policies and procedures, including tracking MPG, returns, and damages.
Manage associates' working hours and activities to minimize overtime and meet or exceed productivity targets.
Align day-to-day management and associate activities with the location safety strategy.
Provide safety communication, training, feedback, and direction; conduct safety observations.
Ensure compliance with applicable regulatory requirements and company policies and procedures.
Understand location-specific customer goals and work to meet or exceed expectations.
Communicate the company's commitment to helping customers meet their objectives.
Identify areas that could benefit from continuous improvement.
Plan work assignments for effective use of fleet equipment.
Ensure hourly associates understand safe and efficient equipment operation.
Work with vendors to maintain equipment and with Penske Truck Leasing to complete preventive maintenance schedules.
Complete other projects and tasks assigned by the supervisor.