Operations Supervisor - Transportation (Supply Chain/Logistics)

Penske•Merrillville, IN

19d

About The Position

The Operations Supervisor provides operational leadership to individual contributors and hourly employees, ensuring daily activities—including driver deliveries, trailer loading and unloading, cross-docking, dispatch, and customer service—meet company service and cost objectives. The supervisor directly oversees most processes, including workforce and equipment scheduling, and may make corrective-action and disciplinary decisions up to the written-warning level. The role participates in hiring and customer meetings as needed and reviews truck runs and daily orders to assess account locations, volumes, costs, customer requirements, and opportunities to use the private fleet. This position supports 12 Class A/B drivers and works Monday through Friday, 12:00 p.m. to 8:00 p.m. It oversees people, logistics operations, financial controls, safety, customer experience, and fleet and warehouse assets. The supervisor also provides coverage for operational duties when associates are absent or on leave, maintains accurate records and reports, and undertakes other projects as assigned by the supervisor.

Requirements

Two to four years of related functional experience.
High school diploma or equivalent required.
Strong written and oral communication skills.
Strong organizational skills.
Advanced computer skills, including Microsoft Word, Excel, Outlook, and PowerPoint.
Regular, predictable, full attendance is an essential job function.
Willingness to travel as necessary and work the required schedule at the specified location.
Must complete the Penske employment application and submit to a background investigation, including past employment, education, and criminal history, and drug screening.
Must be able to read, communicate verbally and/or in writing, remember and analyze information, and remember and understand instructions or guidelines.
Must be able to stand, walk, and sit; frequently use hands to touch, handle, and feel and reach with hands and arms; and occasionally lift or move up to 25 lbs/12 kg.
Must have close, distance, and peripheral vision, depth perception, and the ability to adjust focus.

Nice To Haves

Bachelor’s degree preferred.
Transportation management background.
Demonstrated leadership skills.
Goal-oriented and detail-oriented.

Responsibilities

Communicate specific, measurable performance standards to associates.
Interview hourly associates and provide hiring recommendations.
Monitor attendance, productivity, and other performance indicators; provide counseling or recognition as needed.
Supervise logistics operations, including customer service, freight loading and unloading, dispatch, documentation, and procedure control.
Evaluate and recommend changes to work methods to improve dispatch and warehouse productivity.
Assist with training new associates.
Provide relief coverage for operational duties when associates are absent or using time off.
Maintain working knowledge of site operating systems to support compliance and resolve exceptions correctly.
Complete required records and reports accurately and on time.
Ensure compliance with financial policies and procedures, including inventory accuracy and control, returns, and damages.
Manage associates’ hours and activities to limit overtime and meet or exceed productivity targets.
Align daily management and associate activities with the location’s safety strategy.
Provide associates with communication, training, feedback, and direction to support safe performance.
Ensure compliance with applicable regulations and company policies and procedures.
Understand location-specific customer objectives and demonstrate commitment to helping customers meet them.
Identify areas that could benefit from continuous improvement.
Plan work assignments to use fleet and warehouse equipment effectively.
Ensure hourly associates understand safe and efficient equipment operation.
Review truck runs based on account locations, volume, costs, customer requirements, and private fleet utilization.
Review daily orders for additional private fleet opportunities.
Participate in customer meetings as needed and undertake other projects and tasks assigned by the supervisor.