Operation Service Manager

Santa Maria•Santa Maria, CA

About The Position

Gibbs Truck Centers is seeking a results-driven Operations Service Manager to lead its Santa Maria service department, strengthen customer relationships, and improve operational performance. The company is an established commercial truck dealership with 55 years of industry experience and five locations throughout Central California. It represents International, Isuzu, Cummins, and Idealease and has received the Circle of Excellence Award for 26 consecutive years. The manager will lead a team of two Service Advisors and six Diesel Technicians, oversee daily service operations, and support customer satisfaction and department performance. The position offers an annual salary of $75,000–$100,000 depending on experience, along with monthly performance-based incentives and other benefits.

Requirements

3–5 years of experience managing operations, a service department, or a related team.
Working knowledge of diesel engines, commercial trucks, or heavy equipment.
Strong leadership, communication, problem-solving, and customer service skills.
Ability to manage workflow, productivity, and business results.
High school diploma or GED.
Valid driver's license and a satisfactory driving record.

Nice To Haves

Experience in agriculture, farming, ranch operations, or winery operations.
Dealership software experience, such as CDK/ADP.

Responsibilities

Lead and support a team of two Service Advisors and six Diesel Technicians.
Oversee daily service operations, workflow, productivity, and customer satisfaction.
Build and maintain strong business-to-business relationships with commercial customers.
Monitor department revenue, expenses, profitability, and performance goals.
Coach and develop team members while maintaining accountability and high service standards.
Identify opportunities to grow service business and strengthen customer retention.