Operations Processor

U.S. Bank•Fargo, ND

2d•Onsite

About The Position

The Operations Processor supports the Control Room team by opening, sorting, and reviewing customer service mail to determine the appropriate processing route. The role involves identifying customer requests and routing work to the correct processing area, as well as assisting with indexing, scanning, mail-outs, and other operational support functions through cross-training. The position requires working independently and collaborating with a small team in a fast-paced environment, managing multiple priorities, and maintaining attention to detail while processing a variety of customer request types. The role requires working from a U.S. Bank location for all scheduled work days. Physical requirements could include lifting trays of work, pushing carts of work, standing or sitting for extended periods, and repetitive motions.

Requirements

High school diploma or equivalent.
One to two or more years of related work experience.
Ability to work well with external and internal customers.
Good time management skills to maximize production and execution of tasks in a fast-paced environment.
Good understanding and knowledge of internal policies and procedures within Operations Services and enterprise-wide.
Ability to identify, analyze, and resolve exceptions through data interpretation.
Strong PC skills.
Good verbal and written communication skills.

Nice To Haves

Knowledge of products, services, terminology, procedures, and systems related to the assigned area, as well as applicable laws and regulatory requirements.
Proven commitment to high-quality customer service.

Responsibilities

Open, sort, and review customer service mail to determine the appropriate processing route.
Identify customer requests and route work to the correct processing area.
Assist with indexing, scanning, mail-outs, and other operational support functions through cross-training.
Work independently and collaborate with a small team in a fast-paced environment.
Manage multiple priorities and maintain attention to detail while processing a variety of customer request types.
Identify, analyze, and resolve exceptions through data interpretation.

Benefits

Healthcare, including medical, dental, and vision coverage.
Basic term and optional term life insurance.
Short-term and long-term disability.
Pregnancy disability and parental leave.
401(k) and employer-funded retirement plan.
Paid vacation, from two to five weeks depending on salary grade and tenure.
Up to 11 paid holiday opportunities.
Adoption assistance.
Sick and Safe Leave accruals of one hour for every 30 hours worked, up to 80 hours per calendar year unless otherwise provided by law.
Incentive and recognition programs.
Equity stock purchase.
401(k) contribution and pension, subject to eligibility requirements.