Operations Processor

TEKsystems•Des Moines, IA

10d•$20 - $22•Remote

About The Position

The Operations Processor reviews and processes documentation and follows up to obtain missing documentation. The supervisor provides a daily task list, which must be completed by the end of the day. Work includes sending electronic letters for address changes, updating accounts and creating change requests for address changes, and reviewing, editing, and processing contact details. The daily routine involves opening cases in the system, reviewing and processing them, and completing follow-ups as needed. The work is repetitive, focused processing work with quality and production standards. The role requires completing one case every seven minutes while maintaining strong quality. Microsoft Word and Excel are used to edit letters and complete tasks. This is a fully remote contract-to-hire position based out of Des Moines, Iowa. The stated pay range is $20.00–$22.00 per hour.

Requirements

Comfort using Microsoft Word and Excel to edit letters and complete tasks.
Ability to process a high volume of repetitive work while maintaining strong quality.
Ability to meet the production standard of one case every seven minutes.

Responsibilities

Review and process documentation.
Follow up to obtain missing documentation.
Complete the daily task list assigned by the supervisor before the end of the day.
Send electronic letters for address changes.
Update accounts with address changes and create change requests.
Review, edit, and process contact details.
Open and review cases in the system, process work, and perform follow-ups as needed.
Meet quality and production standards, including completing one case every seven minutes.