Operations Processor

U.S. Bank•Fargo, ND

9d•Onsite

About The Position

This role supports the Control Room team by opening, sorting, and reviewing customer service mail to determine the appropriate processing route. The Operations Processor identifies customer requests and routes work to the correct processing area. The role also assists with indexing, scanning, mail-outs, and other operational support functions through cross-training. The position requires working independently while collaborating with a small team in a fast-paced environment, managing multiple priorities, and maintaining attention to detail across a variety of customer request types. The role requires working from a U.S. Bank location for all scheduled work days.

Requirements

High school diploma or equivalent.
One to two years or more of related work experience.
Commitment to high-quality customer service.
Ability to work well with external and internal customers.
Good time management skills to maximize production and execute tasks in a fast-paced environment.
Good understanding of internal policies and procedures within Operations Services and enterprise-wide.
Ability to identify, analyze, and resolve exceptions through data interpretation.
Strong PC skills.
Good verbal and written communication skills.

Nice To Haves

Knowledge of products, services, terminology, procedures, and systems related to the assigned area, as well as applicable laws and regulatory requirements.

Responsibilities

Open, sort, and review customer service mail to determine the appropriate processing route.
Identify customer requests and route work to the correct processing area.
Assist with indexing, scanning, and mail-outs.
Perform other operational support functions through cross-training.
Manage multiple priorities and maintain attention to detail while working independently and collaborating with a small team.

Benefits

Medical, dental, and vision coverage.
Basic term and optional term life insurance.
Short-term and long-term disability.
Pregnancy disability and parental leave.
401(k) and employer-funded retirement plan.
Paid vacation of two to five weeks, depending on salary grade and tenure.
Up to 11 paid holiday opportunities.
Adoption assistance.
Sick and Safe Leave accruals of one hour for every 30 hours worked, up to 80 hours per calendar year unless otherwise provided by law.
Incentive and recognition programs.
Equity stock purchase, 401(k) contribution, and pension, subject to eligibility requirements.