Operations Manager

Sky Zone • Silverdale, WA

11d • $29 - $30 • Onsite

About The Position

The Operations Manager leads day-to-day park operations at Sky Zone, supporting team performance, operational efficiency, guest experience, safety, and brand standards. This hands-on role supervises Team Leads and frontline team members during shifts, coaches employees in real time, and supports hiring, onboarding, and training. The Operations Manager oversees staffing, guest flow, inventory, and cleanliness, and works with the General Manager on labor strategy, scheduling, and safety procedures. They also help deliver welcoming and safe guest experiences, manage guest recovery, and support birthday parties, special events, and high-volume periods.

The position requires a steady, adaptable leader who can manage shifting priorities and keep operations running smoothly. It is an onsite, full-time, non-exempt role reporting to the General Manager. Evening, weekend, and holiday availability is required. Compensation is $28.84–$30 per hour, with a bonus opportunity based on qualifications, experience, and performance.

Requirements

• At least 2–3 years of formal management or supervisory experience, including direct responsibility for leading teams.
• Experience overseeing daily operations, managing teams on the floor, and adapting to shifting priorities in real time.
• Strong communication skills, including giving feedback with care, building trust, and coaching in the moment.
• Comfort with scheduling, labor targets, and supporting operational goals.
• Hands-on leadership style and willingness to help solve problems and run shifts.
• Comfort using technology and operational systems, with basic proficiency in Microsoft Office, POS platforms, scheduling tools, and reporting dashboards.
• Availability to work evenings, weekends, and holidays.

Nice To Haves

• Management or supervisory experience in a high-volume, guest-facing industry such as hospitality, entertainment, retail, fitness, or restaurants.
• Ability to learn and apply new systems quickly in daily operations.

Responsibilities

• Supervise Team Leads and frontline team members during scheduled shifts.
• Coach team members in real time and foster accountability, energy, and care.
• Support hiring, onboarding, and training efforts.
• Oversee daily park execution, including staffing, guest flow, inventory, and cleanliness.
• Collaborate with the General Manager on labor strategy, scheduling, and safety procedures.
• Respond to real-time challenges to keep operations running smoothly.
• Ensure guests feel welcome, safe, and supported from check-in to check-out.
• Lead guest recovery and train team members to respond with urgency and empathy.
• Support birthday parties, special events, and high-volume guest flow.
• Conduct safety walkthroughs and support compliance across park zones.
• Maintain clean, well-functioning facilities and uphold brand standards.
• Lead by example in creating a safe, play-filled environment.

Benefits

• Medical coverage
• Dental coverage
• Vision coverage
• 401(k) plan with company matching, subject to age and tenure eligibility requirements
• Bonus opportunity based on qualifications, experience, and performance

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed