Operations Manager

Del Vacchio Landscapes•West Chester, PA

29d•Onsite

About The Position

Del Vacchio Landscapes & Christmas Decor is seeking an experienced Operations Manager for a local, in-person leadership role in West Chester, PA. This position is responsible for leading field operations, ensuring work is produced safely, efficiently, profitably, and to high-quality standards. The Operations Manager will oversee the entire operation, anticipate problems, develop leaders, improve systems, and ensure crews have the necessary resources. This role reports directly to the Owner/President and is part of the company's Leadership Team.

Requirements

5+ years of progressive operations or production leadership experience in landscaping, construction, field services, or another multi-crew environment.
Demonstrated experience leading managers, supervisors, crew leaders, and/or field employees.
Strong experience with scheduling, resource planning, budgeting, and operational performance management.
Working knowledge of job costing and the relationship between labor, materials, productivity, and gross profit.
Ability to manage multiple crews, projects, deadlines, and competing priorities simultaneously.
Demonstrated ability to build processes and hold people accountable for following them.
Comfortable using data and measurable results to make decisions.
Strong written and verbal communication skills.
Landscape and hardscape knowledge is strongly preferred, although exceptional operations leadership experience in a related field will be considered.
Bilingual English/Spanish is preferred.
Comfortable using CRM, project management, scheduling, job-costing, and other operational software.
Valid driver's license.
Flexibility to work additional hours, including occasional evenings or weekends, during peak seasons when required.

Nice To Haves

Landscape and hardscape knowledge is strongly preferred.
Bilingual English/Spanish is preferred.

Responsibilities

Own the overall production schedule and allocation of labor, equipment, and resources.
Develop production plans for recurring services, seasonal work, and one-time projects.
Ensure jobs are fully prepared before crews are dispatched, including labor, materials, equipment, subcontractors, work orders, plans, and other required information.
Anticipate scheduling, staffing, material, equipment, and logistical challenges before they disrupt production.
Manage changing priorities while maintaining commitments to clients and the company.
Ensure a smooth and complete handoff between Sales and Operations.
Maintain effective communication between Operations, Sales, Finance, HR, and leadership.
Lead, manage, and hold the Operations team accountable for performance and results.
Establish clear expectations and follow through on commitments.
Lead regular Operations meetings and maintain strong communication throughout the department.
Coach and develop managers, crew leaders, and field employees.
Address performance, behavioral, and accountability issues promptly and professionally.
Help employees grow into positions of increased responsibility.
Partner with HR on recruiting, hiring, onboarding, performance management, and staffing needs.
Build a culture centered around teamwork, professionalism, safety, ownership, and continuous improvement.
Take ownership of operational performance against revenue, gross profit, labor, material, and productivity goals.
Monitor estimated versus actual labor and material performance and identify variances early.
Manage overtime, rework, waste, and other controllable operational costs.
Identify underperforming jobs, crews, or processes and implement corrective action.
Develop and track meaningful operational KPIs and scorecards.
Assist with operational budgets, forecasts, and manpower projections.
Maintain a strong understanding of how field execution impacts job profitability.
Ensure completed work meets Del Vacchio standards, industry standards, project requirements, and client expectations.
Establish and maintain effective quality-control processes.
Conduct jobsite inspections and quality assessments.
Make sure punch-list items and deficiencies are addressed promptly.
Handle operational client concerns professionally and ensure issues are brought to resolution.
Analyze callbacks and rework to identify root causes and prevent recurring problems.
Develop, document, implement, and maintain repeatable operational processes.
Make sure operational systems and software are used consistently and accurately.
Identify recurring operational problems and solve their root causes rather than repeatedly managing symptoms.
Use data and measurable results to improve performance.
Continuously evaluate scheduling, communication, staffing, workflows, and resource allocation.
Create systems that continue working after they are implemented--not processes that disappear after a few weeks.
Forecast manpower requirements based on workload and seasonal needs.
Maintain appropriate staffing levels and crew structures.
Identify recruiting needs before staffing shortages begin affecting production.
Maintain visibility into upcoming workload and capacity constraints.
Optimize the allocation of employees, vehicles, equipment, materials, and other resources.
Ensure company vehicles and equipment are maintained, available, and appropriate for operational needs.
Maintain systems for preventive maintenance, repairs, inspections, and replacement planning.
Ensure inventory and materials are properly received, tracked, stored, and accounted for.
Make sure crews have the equipment and materials required before scheduled production begins.
Maintain accountability for company vehicles, equipment, tools, and other operational assets.
Build and maintain a strong safety culture throughout Operations.
Ensure employees receive appropriate safety training and follow established procedures.
Maintain compliance with applicable DOT requirements, permits, certifications, regulations, and industry standards.
Identify unsafe practices and make sure corrective action is taken quickly.