Operations Manager

Trancy Logistics America Corporation•San Antonio, TX

28d•Onsite

About The Position

Trancy Logistics America, a leading provider of international forwarding and warehouse management services, is seeking an Operations Manager at its San Antonio Distribution Center. This role is responsible for management leadership and guidance over the Company’s operations in San Antonio, TX. Activities include establishing policies, setting goals and handling day-to-day management activities, interfacing with customers, and ensuring customer satisfaction with all on-site projects. The Operations Manager works with customer staff and the supervisory team to ensure all customer concerns are addressed and is responsible for operational improvement projects to meet annual performance targets. This position directs the investigation of service failures, supervises the monthly invoicing process, and ensures daily operational needs are met by directing supervisors and team leaders. The role also directs the measurement of each department’s performance and productivity, establishes new metrics, and ensures that all policies, procedures, business plan strategies, timelines, and goals are monitored and followed. The Operations Manager monitors and reviews employees’ work activities, works directly with staff and customers on various issues, delegates and advises employees, and motivates, develops, and mentors employees for improved performance. This role may attend outside meetings and communicates and coordinates information both in writing and orally with staff, senior management, partner companies, and customers. Additionally, the Operations Manager is responsible for tracking and reporting time and attendance in Paylocity. The role also involves seeking constant improvement, performing special projects, following up on assigned work, maintaining high ethical standards, reporting irregular issues, complying with company policies, and maintaining a clean and safe working area.

Requirements

Five to ten years of related work experience which includes managing multiple work groups and working directly in a warehouse management environment.
Familiarity with warehouse management systems and automotive production methods.
Associates degree or up to two years of college or equivalent experience.
Experience with safety procedures and training, including forklift training.
Experience with general office equipment including phones, computers, copier, etc.
Experience with Microsoft office.
Strong problem-solving skills, attention to detail, customer service, and dependability.

Nice To Haves

Forklift experience is recommended.
Experience with Warehouse Management Software is preferred.

Responsibilities

Management leadership and guidance over the Company’s operations in San Antonio, TX.
Establishing policies, setting goals and handling day-to-day management activities, interfacing with customers.
Ensuring customer satisfaction with all on-site projects.
Working with customer staff and supervisory team to ensure all customer concerns are addressed.
Operational improvement projects to meet annual performance targets set by the customer and internally.
Directing investigation of service failures (delivery and safety) to determine root cause and appropriate countermeasures.
Supervising monthly invoicing process to ensure all charges are invoiced accurately and on-schedule.
Negotiating structure and cost for additional work requests from customer.
Ensuring daily operational needs are met by directing supervisors and team leaders as required.
Managing operations directly as needed.
Directing the measurement of each department’s performance and productivity.
Establishing new metrics as appropriate.
Ensuring that all policies and procedures are developed, business plan strategies, timelines, goals, etc. are monitored and followed.
Monitoring and reviewing employees’ work activities through individual meetings and group meetings to ensure that all work activities are proceeding smoothly to plan.
Working directly with both staff and customers on a variety of issues.
Delegating and advising employees regarding the Company’s philosophy and business practices.
Motivating, developing and mentoring employees for improved performance.
Attending outside meetings such as company group meetings, seminars, conventions and conferences for both information sharing and learning purposes.
Communicating and coordinating information both in writing and orally on a regular basis with staff, senior management, partner companies, customers, etc.
Sharing information with external consultants working on behalf of the Company.
Tracking and reporting time and attendance in Paylocity.
Seeking constant improvement, more efficient and less expensive ways and means in work processes.
Performing special projects and other miscellaneous duties as assigned by management.
Following up to complete any assigned work.
Maintaining high ethical standards in the workplace.
Reporting all irregular issues and problems to supervisor for solution.
Complying with all company policies and procedures.
Maintaining a clean and safe working area.