Operations Manager

CVS Health • Parker, CO

12d

About The Position

The Operations Manager is a member of the CVS/pharmacy Store Management team. The role supports the Store Manager in the overall leadership and strategic operation of the store, driving store execution and performance and building consumer loyalty through excellent customer service. Under the Store Manager’s supervision, the Operations Manager maintains an engaged and productive team through leadership, initiative, and leading by example. The role covers overall store management, supervision and policy implementation; sales and inventory management; employee staffing, training and development; financial management; and customer service leadership. This position is not part of the Retail Management Development Program, and Operations Managers are not eligible for direct promotion to Store Manager.

The Operations Manager leads and supervises store crew activities, communicates with crew and supervisors, and supports operational and service improvement plans. The role also assists customers with questions, problems, and complaints and promotes the CVS customer service culture. The position requires a flexible schedule that may include early morning, overnight, and weekend shifts, overtime as needed, and responding to urgent store issues. The opening is part-time, with 29 anticipated weekly hours. The stated pay range is $20.16–$34.16 per hour.

Requirements

• Deductive reasoning ability, advanced analytical skills, and computer skills.
• Advanced communication, leadership, supervision, and influencing skills.
• Ability to work a full-time flexible schedule, including some early morning, overnight, and weekend shifts, work overtime as needed, and respond to urgent store issues.

Nice To Haves

• Experience as a retail manager or supervisor.
• High school diploma or equivalent (preferred but not required).

Responsibilities

• Lead others and work effectively with store crews.
• Supervise, assign, and direct activities of the store’s crew.
• Communicate information to store crew and supervisors in an open and timely manner.
• Support the Store Manager with action plans for operational and service improvement.
• Assist customers with questions, problems, and complaints.
• Promote the CVS customer service culture by greeting customers, offering help, and thanking them.
• Support the Store Manager in store management, policy implementation, sales and inventory management, employee staffing, training and development, financial management, and customer service leadership.

Benefits

• Dental benefits
• Vision benefits
• Wellness resources
• Employee discounts
• Access to certain voluntary benefits and other programs supporting physical, emotional, and financial well-being, depending on hours worked and eligibility

What This Job Offers

• Job Type: Part-time
• Career Level: Manager
• Education Level: No Education Listed